Published
February 26, 2024
After a nationwide outage knocked out service for hours, AT&T said it would credit $5 to eligible wireless accounts — here is who qualifies and how the credit works.
AT&T Offering $5.00 Coupon to Customers
Following a significant cellular and internet disruption that lasted several hours on Thursday, AT&T has announced that it will grant certain mobile customer billing credit compensation. According to a statement published on its website, the corporation intends to contact possibly affected consumers directly and issue a $5 credit per account, which is roughly equivalent to the typical daily expense of the service. Generally, these credits should appear on customer bills within two billing periods.
Status
Bill Credit Offer
AT&T contacting affected accounts directly
Estimated Credit
$5 per account
AT&T Wireless subscribers only
Deadline
Ongoing
Proof Required
Yes
In its announcement concerning the compensation, AT&T expressed remorse over the inconvenience brought about by the network failure. "We acknowledge the disappointment this breakdown has inflicted upon many of our users," read the company's statement. "We regret causing inconveniences to people trying to communicate with their loved ones, and small businesses whose operations might have suffered."
What Caused the AT&T Outage?
According to AT&T internal investigations, the root cause of Thursday's prolonged outage, preliminary findings suggest that human error arising from an improperly executed procedure during network expansion efforts, rather than a malicious cyber-attack, led to the incident and that no personally identifiable consumer information was leaked or compromised.AT&T Open Class Action Settlements
Previously, a $60 Million open class action settlement had been reached with the AT&T that promised to pay consumers an estimated $10 to $23 each. In the open class action lawsuit, the Federal Trade Commission, or the FTC, alleged that AT&T did not properly notify their customers that their data speeds would be intentionally slowed down when an arbitrary limit for the month for data usage would be hit. This practice is widely known as "data throttling".Free settlement alerts
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