$4.2M Fashion Nova FTC Settlement

Photo Credit: Unsplash | Updated: August 14, 2023

Claim Form Deadline: Accepting Claims

Estimated Payout: Varies

Claim Form Deadline: August 15, 2023

Proof required: No

What's the Fashion Nova Lawsuit Class Action About?

A $4.2 Million settlement has been reached between FashionNova.com and the Federal Trade Commission (FTC). The settlement was reached over charges made by the FTC that FashionNova.com deliberately misled customers by blocking and omitting negative reviews from its website, leading to exaggeratedly positive reviews of its clothing and products on the website.

The director of the Federal Trade Commission claimed that "Fashion Nova is being held accountable for these practices, and other firms should take note" when referring to this case being the first of its kind; The first FTC settlement that intends to curb websites that suppress negative product review with an intention to distort products effectiveness and perception. According to the FTC “suppressing a product's negative reviews deprives consumers of potentially useful information and artificially inflates the product's average star rating".

The FTC claimed that Fashion Nova have blocked the publishing of hundreds of thousands of reviews in which sentiments were negative, or thoughts and comments about FashionNova.com products were poor, leading to a much higher average ratings (when rated in stars out of 5) and thus leading to a false impression made upon website visitors that products are better than they actually were according to consumer reviews. According to the FTC, FashionNova.com did not publish product reviews that were fewer than four out of five stars. The $4.2 Million agreement settles claims that FashionNova.com spent years blocking bad reviews and thus creating distorted reviews to make their products appear far more positive than they would have otherwise.

April 2020 Fashion Nova Settlement

In addition to the false advertising and review throttling settlement, FashionNova.com agreed to settle FTC charges that alleged the company did not let customers know about delays to their purchased product shipments, and used vouchers or gift cards to pay customers for products that ultimately did not ship at all. The FTC claims that this was illegal, and FashionNova.com decided to settle with the FTC in April in 2021.

Eventually, mailed checks and PayPal payments were made to consumers who were affected by the illegal gift card reimbursement of unfulfilled FashionNova.com orders. These checks were sent in March 2021 and October 2021. If you received a Fashion Nova settlement payment in 2021, you can still qualify for this $4.2 Million settlement over review blocking and false advertising.

How Do I Get Paid?

You must qualify to get paid a refund from the Fashion Nova Lawsuit. In order to get a payout you have to have met all of the following criteria:

• Purchased products directly from the FashionNova.com website,
• Purchases made must have been made before November 21, 2019,
• Your decision to purchase products from the Fashion Nova website must have been determined by reviews and ratings left by customers,
• You must not have been satisfied with the products you purchased,
• You did not receive any refunds or payouts for products purchased from Fashion Nova before November 21, 2019.

How Do I Apply for the Fashion Nova Lawsuit?

You must file a claim form if you believe you fit all of the above requirements for a refund. The deadline to file a claim is August 15, 2023. The class action administration link is located at the bottom of this page. You can also reach out directly to the Fashion Nova lawsuit class action administrators at the following email: info@FashionNovaClaims.com.