Published
September 29, 2024
Updated
July 30, 2026
The $120 million Navient enforcement resolution includes $100 million in automatic consumer redress and a $20 million penalty.
Current Status
The Consumer Financial Protection Bureau says affected consumers have been receiving checks on an ongoing basis since February 13, 2026. This is an agency enforcement distribution, not an open class-action claim process; eligible recipients were identified from records and did not need to apply.StatusRedress checks in distribution
Claim FormNone; recipients identified automatically
Consumer Redress$100 million
Civil Penalty$20 million
What Did the CFPB Allege?
The CFPB alleged that Navient steered borrowers into costly forbearance, mishandled payments, misled borrowers about repayment and cosigner-release options, and furnished inaccurate information in some circumstances. A stipulated final judgment resolved the enforcement action.Who May Receive Redress?
The CFPB and its administrator identified affected consumers using case and servicing records. Receiving a redress check does not reduce the recipient’s student-loan balance, and borrowers should continue working with their current servicer.Was a Claim Required?
No. The CFPB states that consumers did not need to submit a claim or pay a fee. This page does not provide administrator contact details; use the official CFPB case page for current instructions and fraud warnings.Official Information
Review current notices and court documents on the CFPB Navient Redress Page website.
Total Monetary Resolution
$120 million
Consumer Redress
$100 million
Case Title
Consumer Financial Protection Bureau v. Navient Corp., et al.
Court
U.S. District Court for the Middle District of Pennsylvania
Current Milestone
Redress checks ongoing since February 13, 2026
Official Website
CFPB Navient Redress Page
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