Kao Ultra Healing Moisturizer Recall

Kao Ultra Healing Moisturizer Recall

Rebate Form Deadline: Pending

Estimated Payout: Varies

Proof required: Receipt or Code

Method of payment: Voucher or Coupon



What's This Recall About?

Kao USA Inc., an American company based of Cincinatti, which markets and produces skin care products, is asking consumers to check their Jergens Ultra Healing Moisturizer 3 oz and 10 oz products to determine if it is part of a voluntary recall of the product.

Select units of Jergens Ultra Healing Moisturizer may contain Pluralibacter gergoviae, a bacteria which is typically not dangerous to consumers. However, certain people with medical conditions or certain immune deficiencies can be susceptible. Kao USA is urging consumers to send products back to them, or to provide them with information related to the purchase.

Investigation to conclude the dangers are still ongoing, but Kao has taken these precautionary measure to recall potentially dangerous products before they know for sure whether these products can cause harm to consumers.

How Do I Qualify?

If you purchased any of the following Kao lotion products, you can contact Kao USA via email or phone (see information below). Lot codes can be found on the back of the bottle in black font:

For 3 Ounce bottles, if you had one of the affected lot codes:

• ZU712851
• ZU712911
• ZU712861
• ZU72285
• ZU712871
• ZU722881
• ZU722861
• ZU722871

For 10 Ounce bottles, if you had one of the affected lot codes:

• ZU722741
• ZU732791
• ZU722771
• ZU732801
• ZU722781
• ZU732811
• ZU732781
• ZU732821

How Much Can I Get?

At this time, the rebate value varies depending on the product and amount of products claimed. However, you can claim up to 3 products without proof of purchase. To receive money, you must submit a request by clicking

How do I File a Claim?

Anyone who has product from a recalled lot number (see above) should call the Kao USA Inc. Consumer Care Center for a free product coupon at the following number: 1.800.742.8798 or send an email to at the following email address: [email protected] (Hours of operation: Monday - Friday, 9AM - 5PM US ET) A postage paid label and plastic bag can be sent to consumers via mail to return the product.

Any serious or adverse events with the use of this product should be submitted in a report. You can either submit it via the FDA's MedWatch Program using their form, or user Mail or call 1- 800-332-1088 to request a reporting form, then complete and return to the address on the pre-addressed form. You can download the report here to mail it. Another option is to report any adverse events with the use of this product to Kao USA Inc. Consumer Care Center at the following number: 1.800.742.8798 or email us at [email protected]

FDA Report Site: AccessData.fda.gov


Submit Report Here