Who qualifies for the FTC Amazon Prime settlement?

U.S. consumers who either 1) enrolled in Prime through a challenged enrollment flow between June 23, 2019 and June 23, 2025, or 2) unsuccessfully attempted to cancel Prime during that period, including consumers who took a save offer by mistake.

How much will I get paid?

Automatic refunds will be issued up to $51 for eligible consumers who used no more than 3 Prime benefits in any 12 month period after enrollment. A claims process also provides up to $51 for unintentional enrollment or for fees paid after an unsuccessful cancellation attempt. If the $1.5B consumer fund is not exhausted after the first round, additional automatic rounds expand the benefit usage threshold.

Is there a claim form or will refunds be automatic?

Both. Amazon must make an automatic payout within 90 days to eligible consumers who meet the initial low usage threshold. Amazon must also build a settlement website and send notices with a claims form to other eligible consumers.

What are the key dates?

Court entered a stipulated final order on September 25, 2025. Relevant Time Period is June 23, 2019 to June 23, 2025. Automatic payouts must be made within 90 days of the order. Amazon must deposit $1.5B into the consumer fund within 30 days and complete the settlement program within 16 months.

Is there an official settlement website?

Yes. Amazon must create and host a settlement website and link to it from amazon.com and the Prime landing page for the first 30 days of the program. The site will stay live for the full program. The URL will be posted by Amazon after FTC approval.

$2.5 Billion FTC Amazon Prime Settlement. Automatic Refunds and Claims. Who Qualifies and How to Get Paid

By Steve Levine

Published: Sept 25, 2025

Status: Settlement Final Order

Payout Award: $51.00

Proof required: N/A

FTC Amazon Prime Settlement Overview

Amazon agreed to a $2.5 billion resolution with the Federal Trade Commission after allegations that it enrolled customers in Prime without clear consent and made cancellation too difficult. The court entered a stipulated final order on September 25, 2025. The order requires a $1 billion civil penalty and $1.5 billion in consumer refunds. Eligible Prime users will receive automatic refunds if they meet a low usage threshold. Others will be able to submit a claim once Amazon launches an approved settlement website.

Total Settlement Amount

The total is $2.5 billion. Of that, $1.5 billion is reserved in a consumer fund for refunds to eligible Prime subscribers and $1 billion is a civil penalty. Amazon must deposit the $1.5 billion within 30 days of the order.

How Do I Qualify?

You may qualify if you are a U.S. consumer who either enrolled in Prime through a challenged enrollment flow during the Relevant Time Period or unsuccessfully tried to cancel Prime during that same period.

Relevant Time Period: June 23, 2019 to June 23, 2025.

How Do I Find Class Action Settlements?

Find all the latest class actions you can qualify for by getting notified of new lawsuits as soon as they are open to claims:

How Much Can I Get Paid?

The order authorizes payments up to $51 per eligible consumer. There are two paths:

Automatic payout: If you enrolled through a challenged flow and used no more than 3 Prime benefits in any 12 month period after enrollment, Amazon must issue an automatic refund within 90 days of the order. If money remains after the first round, additional automatic rounds expand the usage threshold to 4 benefits, then 5, and so on, until $1 billion of the consumer fund is paid automatically.

Claims process: Consumers who were unintentionally enrolled or who paid fees after an unsuccessful cancellation attempt can file a claim. Valid claims are paid up to $51, subject to pro rata if needed.

How Do I File a Claim?

Amazon must create a settlement website, link to it from amazon.com and the Prime landing page for the first 30 days, and send email and mailed notices with a claim form. Claimants will be allowed to submit online, by email, or by mail. The site will go live after FTC approval of content.

What is the Claim Form Deadline?

The court order sets program timing but not a fixed claim deadline yet. Amazon must complete the settlement program within 16 months of the order. Notices and claim windows will be specified on the settlement website after FTC approval.

Key Dates

• Relevant Time Period: June 23, 2019 to June 23, 2025
• Court Order Entered: September 25, 2025 (W.D. Wash., Case No. 2:23-cv-00932-JHC)
• Amazon must deposit $1.5B into the consumer fund within 30 days of the order
• Automatic payouts due within 90 days of the order for the first round
• Settlement website link must appear on amazon.com and the Prime page for the first 30 days of the program
• Program completion deadline: within 16 months of the order

Will Proof Be Required?

Not for the automatic refunds. For the claims process, Amazon will evaluate submitted claims against its records under the methodology in the order. Claims can be submitted online, by email, or by mail.

Who Runs the Settlement?

Amazon is responsible for funding and operating the settlement program under court supervision. The court will appoint an independent Claims Supervisor nominated by the FTC to monitor compliance and reporting. The Claims Supervisor’s fees are paid by Amazon and not from the consumer fund.

When will Amazon Prime settlement checks be sent?

The first round of automatic refunds must be issued within 90 days of the September 25, 2025 court order. Claims-based payments will follow after the settlement website is launched and deadlines are approved.

How much is the Amazon Prime settlement per person?

Eligible consumers may receive up to $51. Some will get automatic refunds while others can submit claims. The exact amount each person gets depends on how many people file and how much of the $1.5 billion consumer fund remains.

Do I need to do anything to get the Amazon Prime settlement refund?

If you qualify for an automatic refund, you do not need to do anything. If you are not included in the automatic refund group, you may need to submit a claim on the official settlement website once it goes live.

How will Amazon pay the Prime settlement refunds?

Refunds may be credited back to the card or account used for Prime membership payments. If that is not possible, consumers may receive a mailed check or electronic transfer, depending on the settlement administrator’s process.

What is the Amazon Prime settlement website?

The official settlement website has not launched yet. The court requires Amazon to post a link to it on Amazon.com and the Prime landing page for at least 30 days when the site goes live.

Is the Amazon Prime Settlement Legit?

Yes. On September 25, 2025, the U.S. District Court for the Western District of Washington approved a $2.5 billion settlement between the FTC and Amazon. Consumers should only rely on the official settlement website or court documents for accurate information.

Why did the FTC Sue Amazon Originally?

The FTC alleged that Amazon used dark patterns to enroll consumers in automatically renewing Prime subscriptions and made cancellation unnecessarily hard, violating the FTC Act and ROSCA. Amazon denies wrongdoing, but agreed to a stipulated order that includes injunctive relief, a $1 billion civil penalty, and $1.5 billion in consumer refunds.

How Do I Find Class Action Settlements?

Find all the latest class actions you can qualify for by getting notified of new lawsuits as soon as they are open to claims:

Sources

• FTC Press Release
• Stipulated Final Order and Judgment
• Court Docket: FTC v. Amazon.com

Check Claim Status

Official Court Order

Filing Class Action Settlement Claims

Please submit only truthful information. False claims can be rejected and may carry penalties. If you are unsure whether you qualify, review the eligibility definitions on the settlement website once live. OpenClassActions.com is a consumer news site and is not a settlement administrator or a law firm.

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Settlement Summary
Status	Final Order Entered Sept 25, 2025
Automatic Refunds	Yes. First round within 90 days for eligible low usage Prime members
Claim Form	Coming soon on an Amazon hosted settlement website with email and mail notice
Total Amount	$2.5 Billion total. $1.5 Billion consumer refunds. $1 Billion civil penalty
Estimated Payout	Up to $51 per eligible consumer. Pro rata if necessary
Eligibility Window	June 23, 2019 through June 23, 2025
Case Number	2:23-cv-00932-JHC
Case Title	Federal Trade Commission v. Amazon.com, Inc., et al.
Court	U.S. District Court, Western District of Washington
Order PDF	Final Settlement Order