$1 Billion Amazon Returns Open Class Action Settlement

Q: What is the Total Settlement Amount?

The total settlement fund is $309.5 million in cash, paid into a non-reversionary common fund. Amazon has also already issued approximately $570 million in refunds to affected customers and committed to an additional $34 million in remaining unpaid refunds. Amazon is also providing over $363 million in non-monetary relief through improvements to its return and refund practices. Plaintiffs' attorneys value the total settlement benefits at over $1 billion.

Q: How Do I Qualify For a Payout?

You qualify if you initiated a return to Amazon or requested a refund for a physical product purchased and received in the U.S. through Amazon.com from September 5, 2017 onward, and you either incorrectly did not receive a refund or received an untimely or incorrect refund, or received a refund but were later incorrectly charged by Amazon for the returned product.

Q: How Much Can I Get Paid?

Subclass A members are expected to recover the full amount of any incorrectly denied refund or retrocharge, plus a proportional share of prejudgment interest. Subclass B members share 7.3% of the net settlement fund. Individual payouts vary based on the value of your specific denied refund or retrocharge.

Q: How Do I File a Claim?

Subclass A members do not need to file a claim — payments are automatic. However, they should visit www.ReturnSettlement.com to select their preferred payment method. Subclass B members must submit a Claim Form through the settlement website or by mail.

Q: What is the Claim Form Deadline?

The claims deadline is 60 days after the Settlement Notice Date (the date class members are first notified). The exact date has not yet been set and depends on when the court grants preliminary approval. Check www.ReturnSettlement.com for updates.

Q: What are the Important Dates?

Key dates include: January 23, 2026 settlement filed with court; email notices within 45 days of preliminary approval; claims, opt-out, and objection deadline 60 days after notice date; final approval hearing no sooner than 164 days after notice date.

Q: Is Proof Required to File a Claim?

For Subclass A members, no proof or claim form is required — Amazon's own data identifies eligible transactions and payments are automatic. For Subclass B members, you must submit a Claim Form demonstrating that you more likely than not are a member of the Settlement Class.

By Steve Levine

Published: February 8, 2026

Settlement Amount: $309.5 Million (Total benefits at over $1 Billion)

Claim Deadline: TBD

Proof required: No

You may be part of a massive combined $1 billion class action settlement reached with Amazon over allegations that the company incorrectly denied refunds, issued untimely or incorrect refunds, or retrocharged customers who had properly returned products purchased through Amazon.com. The lawsuit claims Amazon's return policies and practices violated Washington consumer protection and other laws.

Here's the best part: if you're in Subclass A, you don't have to do anything to get paid — payments are automatic. Amazon's own data will be used to identify you and send your money. However, you should still visit the settlement website to choose how you'd like to be paid.

Amazon any wrongdoing but has agreed to settle to avoid further litigation. The settlement was filed with the court on January 23, 2026 and is currently awaiting preliminary and final approval.

What is the Amazon Returns Class Action Settlement About?

The open class action lawsuit alleges that Amazon systematically denied, delayed, or shorted refunds for millions of customers who properly returned products purchased on Amazon.com. In some cases, Amazon allegedly issued a refund and then turned around and charged the customer again for the same item they had already returned — a practice known as a "retrocharge."

The class action claim these practices violated Washington consumer protection laws and other state laws. Amazon disputes these claims and denies any wrongdoing. The parties reached a binding settlement agreement on October 20, 2025, and filed the proposed settlement with the court on January 23, 2026.

What is the Total Settlement Amount?

This is one of the largest consumer class action settlements in consumer history. Here's how it breaks down:

• $309.5 million in cash paid into a non-reversionary settlement fund
• ~$570 million in refunds Amazon has already paid to affected customers
• ~$34 million in additional remaining refunds Amazon has committed to paying
• $363+ million in non-monetary relief through improvements to Amazon's return and refund practices

The value of total settlement benefits at over $1 billion.

Visit Settlement Website

How Do I Qualify For a Payout?

You may qualify if you initiated a return to Amazon or requested a refund for a physical product purchased and received in the United States through Amazon.com from September 5, 2017 onward, and at least one of these happened to you:

• You incorrectly did not receive a refund, or you received an untimely or incorrect refund
• You received a refund but were later incorrectly charged by Amazon (retrocharged) for the product you already returned

There are two subclasses in this settlement:

Subclass A: Members identified directly from Amazon's data. If you're in Subclass A, you'll receive a payment automatically — no claim form needed. Amazon already knows who you are based on its transaction records.

Subclass B: Members who believe they were affected but are not identified in Amazon's data. If you think you qualify but don't receive a notice, you'll need to file a claim form and demonstrate that you more likely than not belong to the settlement class.

How Much Can I Get Paid?

Individual payouts will vary based on the value of your specific denied refund or retrocharge. Here's how the money is divided:

Subclass A members are expected to recover the full amount of any incorrectly denied refund or retrocharge, plus a proportional share of prejudgment interest. The Net Settlement Fund (after deducting administrative costs, attorney fees up to $100 million, and service awards) is split 92.7% to Subclass A and 7.3% to Subclass B.

Amazon estimates approximately $81 million in Subclass A transaction values are eligible for full refunds from the fund, plus interest payments for the roughly $604 million in transactions where refunds have already been issued.

The estimated Subclass B claim pool is approximately $400 million, though individual payments will depend on how many valid claims are filed and the value of each claim.

How Do I File a Claim

If you're in Subclass A: You don't need to file a claim — your payment is automatic. However, you should visit ReturnSettlement.com to select your preferred payment method. Your options include:

• PayPal
• Venmo
• Zelle
• ACH (direct deposit)
• Prepaid card
• Amazon credit
• Check

If you're in Subclass B: You must submit a Claim Form through the settlement website at www.ReturnSettlement.com, or by mailing it to:

Amazon Return Policy Litigation
c/o Settlement Administrator
Attn: Claim Form Submissions
1650 Arch Street, Suite 2210
Philadelphia, PA 19103

What is the Claim Form Deadline?

The claims deadline is 60 days after the Settlement Notice Date (the date class members are first notified). The exact date has not yet been set — it depends on when the court grants preliminary approval.

Check www.ReturnSettlement.com for updates on the exact deadline.

What are the Important Dates?

• January 23, 2026: Settlement agreement filed with the court; motion for preliminary approval submitted
• Within 45 days of Preliminary Approval: Email notices sent to class members
• 60 days after Notice Date: Deadline to file claims, opt out, or object
• Final Approval Hearing: To be scheduled (no sooner than 164 days after the Notice Date)
• Within 30 days of Final Approval: Amazon pays the remaining $304.5 million into the settlement fund
• 30 days after Final Funding Date: Settlement Administrator begins distributing payments

When is the class action settlement payment date?

A specific payment date has not been set yet. Payments will be issued after the settlement receives final court approval and becomes final (the "Effective Date"), including resolution of any appeals.

The Settlement Administrator will begin distributing payments 30 days after the Final Funding Date — which is when Amazon makes its final payment into the fund. The approval process may take several months.

Check www.ReturnSettlement.com for updates.

Is Proof Required to File a Claim?

For Subclass A members: No. No proof or claim form is required. Amazon's own data identifies eligible transactions and payments are automatic. You just need to choose your payment method.

For Subclass B members: Yes. You must submit a Claim Form demonstrating that you more likely than not are a member of the Settlement Class based on the evidence you present. The Settlement Administrator will review claims and may contact you for additional documentation.

How Do I Find Class Action Settlements?

Find all the latest class actions you can qualify for by getting notified of new lawsuits as soon as they are open to claims:

How Many People Are Affected?

The exact number hasn't been publicly disclosed, but this settlement covers millions of U.S. Amazon customers who made purchases from September 5, 2017 onward and experienced refund issues. This is one of the largest consumer class action settlements in recent history.

What Are My Options?

• Do Nothing (Subclass A): If you're in Subclass A, you'll get paid automatically. But visit the settlement website to choose your payment method.
• Submit a Claim (Subclass B): If you believe you qualify but weren't identified by Amazon's data, file a claim form. Deadline: 60 days after Notice Date.
• Exclude Yourself: Opt out to keep your right to sue on your own. You will not receive any payment. Deadline: 60 days after Notice Date.
• Object: If you stay in the settlement class, you may object and tell the Court why you disagree. Deadline: 60 days after Notice Date.

How to Exclude Yourself

To opt out, you must submit a written request for exclusion by the deadline (60 days after the Notice Date). Details on how to submit your exclusion request will be available on the settlement website once the court grants preliminary approval.

How to Object

If you do not opt out, you may object by submitting a written objection by the deadline (60 days after the Notice Date). Details on the objection process will be available on the settlement website once the court grants preliminary approval.

Visit the Settlement Website: Here

The case was filed in the United States District Court for the Western District of Washington. The settlement agreement was filed on January 23, 2026.

Official Settlement Notice

Sources

• Official Settlement Website: ReturnSettlement.com
• Settlement Agreement Filing: Court Document (CourtListener)
• U.S. District Court for the Western District of Washington

Filing Class Action Settlement Claims

Please submit only truthful and accurate claims. Submitting false information can result in denial of benefits and potential penalties. If you are unsure whether you qualify, review the official notice or contact the Settlement Administrator. OpenClassActions.com is a consumer news site and is not the settlement administrator or a law firm.

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Class Action Summary
Status	Proposed Settlement — Awaiting Court Approval
Claim Form Deadline	60 days after Notice Date (TBD)
Settlement Amount	$309.5 Million (total benefits valued at over $1 Billion)
Category	Consumer Protection / Denied Refunds
Estimated Payout	Subclass A: Full refund amount + interest (automatic). Subclass B: Varies based on claim value.
Eligible Purchases	September 5, 2017 onward
Court	U.S. District Court, Western District of Washington
Settlement Filed	January 23, 2026
Final Approval Hearing	TBD (no sooner than 164 days after Notice Date)
Exclusion (Opt Out) Deadline	60 days after Notice Date (TBD)
Objection Deadline	60 days after Notice Date (TBD)
Claim Website	Amazon Return Settlement Website