What is a settlement administrator?

A settlement administrator is a court-appointed third-party company that runs the operational side of a class action settlement. They mail and email class notices, operate the official settlement website, process claim forms, calculate distributions under the court-approved plan, and issue payments to approved class members. They do not work for the defendant or for class counsel; they answer to the court.

Who are the major class action settlement administrators?

A relatively small number of firms handle most U.S. class action settlements: Epiq Class Action & Claims Solutions, Angeion Group, Kroll (formerly Heffler Claims), JND Legal Administration, A.B. Data, KCC (a Computershare company), ILYM Group, Simpluris, Verita Global (formerly RG/2 Claims and Continental DataLogix), and Postlethwaite & Netterville (P&N). Each is appointed on a case-by-case basis by the court.

How do I know a class action settlement website is legit?

The official settlement website is named in the court-approved class notice and runs at a domain operated by the appointed settlement administrator. Verification steps: (1) cross-check the URL against the one printed on your mailed or emailed class notice; (2) look up the case caption in the official court docket on PACER, CourtListener, or Justia and confirm the settlement administrator named in the preliminary approval order matches the domain operator; (3) check whether the administrator is one of the well-known firms listed above. Legitimate settlement administrators never charge claimants to file.

Does the settlement administrator work for the defendant?

No. The settlement administrator is court-appointed and is supposed to act as a neutral third party. Their fees are paid from the settlement fund (or by the defendant separately under the settlement agreement), but they answer to the court — not to the defendant and not to class counsel. Class member data the administrator receives is protected by the settlement's stipulated protective order in most cases.

How do I contact a settlement administrator?

The official settlement website operated by the administrator is the primary contact channel. Most administrators have a contact form on the settlement website where class members can ask about Claim IDs, claim status, or replacement notices. The contact information is also printed in the official class notice mailed or emailed to class members.

Home › Class Action Dictionary › Settlement Administrator

Class Action Settlement Administrator: What They Do & How to Verify (2026)

By Steve Levine · Updated May 15, 2026 · 9 min read

Quick Answer

A settlement administrator is a court-appointed third-party company that runs the operational side of a class action settlement: mailing notices, operating the official settlement website, processing claim forms, and issuing payments. The major U.S. firms are Epiq, Angeion, Kroll, JND, KCC, A.B. Data, ILYM, Simpluris, and Verita Global. They never charge class members to file.

Definition

A settlement administrator is a court-appointed third-party company that runs the operational side of a class action settlement: mailing and emailing class notices, operating the official settlement website, processing claim forms, calculating distributions under the court-approved plan, and issuing payments. They do not work for the defendant or for class counsel — they answer to the court.

What a Settlement Administrator Actually Does

The administrator's role spans the entire post-settlement timeline:

• Class notice. Designs and executes the court-approved notice plan: direct mailings, emails, digital media, and sometimes published notice in newspapers or magazines. Notice quality directly affects how many class members file claims.
• Official settlement website. Hosts the case-specific website with the long-form notice, claim form, FAQ, important deadlines, and downloadable PDFs of court documents.
• Claim processing. Receives and reviews submitted claims, runs eligibility checks against class records, requests missing information from claimants, and approves or denies each claim under the rules of the settlement.
• Distribution. Calculates per-claimant payment amounts under the court-approved distribution plan, prepares the funding request to the escrow account, and issues payments via the methods the claimants selected.
• Reporting to the court. Files declarations describing notice completion, claim counts, payment distributions, and any unusual issues. These are part of the record at the final approval hearing.
• Tax reporting. When the settlement requires it, the administrator issues IRS-required forms to recipients and to the IRS at year-end.
• Post-distribution administration. Handles uncashed checks, second-round distributions if the fund has residual money, and any cy pres award to charitable beneficiaries identified in the order.

The Major U.S. Settlement Administrators

A small number of firms handle most large U.S. class action settlements. Each is independently appointed by the court on a case-by-case basis. The biggest by case volume:

Administrator	Domain Pattern	What They're Known For
Epiq Class Action & Claims Solutions	Case-specific (e.g., {casename}settlement.com)	One of the largest by case volume. Frequently appointed in antitrust, securities, data breach, and consumer class actions.
Angeion Group	Case-specific	Large book of consumer class actions and TCPA / privacy cases.
Kroll (formerly Heffler Claims)	Case-specific	Securities, antitrust, and large complex matters; integrated with Kroll restructuring/restituton services.
JND Legal Administration	Case-specific	Consumer, data breach, and product-liability cases. Founded by ex-Garden City Group / Heffler veterans.
A.B. Data, Ltd.	Case-specific	Securities class actions and antitrust matters; long-running presence in the industry.
KCC, a Computershare company	Case-specific	Bankruptcy and class action administration; integrated with Computershare corporate-services platform.
ILYM Group	Case-specific	Employment, wage-and-hour, and consumer class actions. Often seen on California PAGA-related matters.
Simpluris	Case-specific	Wage-and-hour and consumer class actions; common in California state court matters.
Verita Global	Case-specific	Restructuring and class action administration (formed from Continental DataLogix and other prior firms).
Postlethwaite & Netterville (P&N)	Case-specific	Mass tort, antitrust, and complex distribution matters; CPA-firm origins.

How to Verify a Settlement Website Is Legit (4 Steps)

With more class action settlements running each year, look-alike scam websites have followed. The verification steps that consistently work:

• Cross-check the URL against the official class notice. The notice mailed or emailed by the administrator names the official settlement website. Any URL that doesn't match exactly is suspect.
• Look up the docket. The preliminary approval order in the case names the appointed Settlement Administrator. Public dockets are available via PACER (paid), CourtListener (free), or Justia (free).
• Check the administrator's parent company. The settlement website's "About" or "Contact" page typically identifies which firm runs the site. Cross-check against the list above.
• No fees, ever. Legitimate settlement administrators never charge class members to file. Any request for payment is a definitive scam signal.
• Watch for look-alike domains. Scammers register URLs that are one character off from the real one (extra hyphens, swapped TLDs). Type the URL from the notice directly rather than clicking through unfamiliar emails.

Settlement Administrator vs Class Counsel — What's the Difference?

Class action settlements have several professional roles that consumers sometimes conflate. The key distinctions:

• Class Counsel are the lawyers appointed by the court to represent the class. They negotiate the settlement, litigate the case, and request attorneys' fees subject to court approval. They do not process claim forms.
• Settlement Administrator is the operational arm. They execute the notice plan, run the claim portal, calculate per-claimant amounts, and issue payments. They do not negotiate the settlement and do not provide legal advice.
• The Court approves the settlement, the distribution plan, the notice plan, and the attorneys' fees, and decides any objections raised before the final approval hearing.
• Defendant funds the settlement (often via insurance), but is generally not involved in the day-to-day claim process after the agreement is finalized.

Common Class Member Questions for the Administrator

The contact form on the official settlement website is the right channel for any of these:

• "I lost my Claim ID / Notice ID / PIN. Can you look it up?"
• "I never received a class notice. Am I eligible to file?"
• "I submitted my claim but haven't gotten a confirmation. Did it go through?"
• "Can I change the payment method I selected?"
• "My check was returned / never arrived. Can I get a replacement?"
• "When will payments be distributed?"

How to Contact a Settlement Administrator

The official settlement website is always the primary contact channel. Every legitimate site has a contact form, a class-member FAQ, and (for most cases) a no-fee phone line for claim-status questions. The exact channels are posted in the mailed or emailed class notice and reposted on the website. The court that approved the settlement is the secondary channel: under Federal Rule of Civil Procedure 23(e), the court retains jurisdiction over administration disputes until the case is closed.

For broader information on class action procedure, the Federal Judicial Center publishes the official Managing Class Action Litigation: A Pocket Guide for Judges, which explains how administrators are appointed and what they're expected to do.

How Do I Find Class Action Settlements?

Find all the latest class actions you can qualify for by getting notified of new lawsuits as soon as they are open to claims:

About This Page

General legal-process information, not legal advice. OpenClassActions.com is a consumer news site and is not a law firm or a settlement administrator. Brand names appear for identification only; OCA is not affiliated with any of the administrators listed.

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