If Nationstar serviced your Florida mortgage and charged you for serving an unknown spouse or tenant, for "property maintenance" that was really a registration fee, or for an inspection that never happened, you may be owed a pro rata payment.
What Is This Settlement About?
A Settlement has been reached in Colombo v. Nationstar Mortgage LLC, a class action in the Circuit Court of the Fifteenth Judicial Circuit in and for Palm Beach County, Florida. The lawsuit alleges that Nationstar Mortgage LLC, now doing business as Mr. Cooper, charged certain fees on Florida mortgage loan accounts in violation of the Florida Consumer Collection Practices Act (FCCPA), the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), and in breach of contract.The complaint alleges Nationstar charged borrowers (a) for service of process on an "unknown spouse" or "unknown tenant"; (b) for "property maintenance" where the charge was actually a fee to register the property in default with a governmental unit; and (c) to inspect the mortgaged property when the inspector did not actually inspect it. To resolve the case, Nationstar has agreed to pay a $1,500,000 Settlement Fund. Nationstar denies the allegations and any wrongdoing, and the Court has not decided who is right.
Who Qualifies?
The Settlement Class is defined as all persons in the State of Florida whose mortgage contracts have been or are being serviced by Nationstar — acting on behalf of US Bank and other note or mortgage holders — from May 29, 2013 until the date of the Final Approval Order, where Nationstar collected or attempted to collect, through the mortgage account statements, one or more of the following:- Amounts for service of process for unknown spouse(s) and/or unknown tenant(s) in possession of the property (such as references to "John Doe" or "Jane Doe");
- Amounts for property maintenance where no maintenance was actually performed and the fee was in fact a fee to register the property in default with a governmental unit or subunit; and
- Amounts for fees to inspect the mortgaged property when the inspector did not inspect the property.
Most class members received an email or letter about the litigation. Excluded from the class are the presiding judge, Nationstar and its affiliates and their officers and directors, the released parties, the immediate families of those persons, anyone who timely opts out, and Class Counsel and their employees and immediate families.
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How Much Can You Get?
Nationstar will pay a $1,500,000 Settlement Fund, which also covers the cost of notice and administration. Each Settlement Class Member who submits a timely, valid Claim Form will be paid on a pro rata basis, not to exceed $100 per fee class to which the claimant is a party, for a total not to exceed $300 per claimant. Because there are three challenged fee categories, a claimant charged all three could receive up to the $300 cap; the actual amount depends on how many valid claims are filed.Any payments are made by physical check. Approved claimants will be sent their checks at the address listed on their Claim Form within 60 days following the Effective Date — the point at which the Settlement becomes final after Court approval and any appeals are resolved.
How to File a Claim
To receive a payment, you must complete and submit a valid Claim Form online or by mail through the official settlement website, FloridaNationstarLawsuit.com. The deadline to submit the Claim Form (postmarked, if mailed) was August 15, 2026.To file, you will need the Claim ID and Unique ID printed on the email or postcard Notice you received — both the online portal and the paper form require them. If you did not receive a Notice or cannot locate your IDs, you can request a copy through the settlement website. No receipts or out-of-pocket documentation are required, but the Claim Form must be completed fully, signed, and verified. Only one Claim Form may be submitted per Settlement Class Member unless the Court orders otherwise.
Your Other Options
The deadline to exclude yourself ("opt out") by mailing a signed request was August 17, 2026 (postmark), and the deadline to file a written objection with the Court was August 31, 2026. Class members who did not opt out will be bound by the Court's judgment.What changed recently: the Final Approval Hearing was scheduled for September 14, 2026 at 9:00 a.m. in West Palm Beach, Florida, before the Honorable James Sherman, to decide whether the Settlement is fair, reasonable, and adequate. As of October 20, 2026, the official settlement website still listed that hearing date and had not posted a final approval order, so we could not confirm a ruling.
The Lawyers and Costs
The Court has appointed Class Counsel to represent the Settlement Class at no charge to class members. Class Counsel said they would ask the Court for up to $1,300,000 in attorneys' fees and $60,000 in expenses, plus a service award of up to $10,000 for the class representative. These amounts will be paid separately from the $1,500,000 Settlement Fund, so they do not reduce class member payments. The Court will decide the final amounts.Frequently Asked Questions
Who qualifies for the Nationstar Florida mortgage fee settlement?
The Settlement Class includes people in Florida whose mortgage contracts were serviced by Nationstar Mortgage LLC (now d/b/a Mr. Cooper) from May 29, 2013 until the date of the Final Approval Order, and who were charged one or more of three challenged fees: a fee for service of process on an unknown spouse or unknown tenant; a property-maintenance fee that was actually a fee to register the property with a governmental unit; or a property-inspection fee where the inspector did not access the property. Most class members received an email or letter about the litigation.
How much money can I get from the Nationstar settlement?
Payments are made on a pro rata basis, not to exceed $100 per fee class to which a claimant belongs, for a total not to exceed $300 per claimant. Nationstar will pay a $1,500,000 Settlement Fund, which also covers notice and administration costs. Payments are sent by physical check within 60 days after the settlement becomes effective.
What is the deadline to file a Nationstar settlement claim?
Claim Forms had to be submitted online or postmarked by mail by August 15, 2026. Requests to be excluded had to be postmarked by August 17, 2026, and objections by August 31, 2026.
Do I need proof to file a claim?
No receipts or out-of-pocket documentation are required, but you do need the Claim ID and Unique ID printed on the email or postcard Notice you received. Both the online claim portal and the paper Claim Form require those two identifiers to file. If you did not receive a Notice or cannot find your IDs, you can request a copy through the official settlement website. The Claim Form must be completed fully, signed, and verified.
When will Nationstar settlement payments be sent?
Payments will be made only after the Court grants Final Approval and any appeals are resolved. The Final Approval Hearing was scheduled for September 14, 2026, and no ruling had been posted on the official settlement website as of October 20, 2026. Approved claimants are sent their checks within 60 days following the Effective Date.
Official Settlement Notice
Sources
- Official Settlement Website — FloridaNationstarLawsuit.com
- Notice of Class Action Settlement, Colombo v. Nationstar Mortgage LLC, Case No. 502017CA000532, Circuit Court of the Fifteenth Judicial Circuit, Palm Beach County, Florida
