Published
July 7, 2026
If you own one of the recalled Segway Ninebot Max scooters, a new class action argues the free maintenance kit isn't enough — here's what the case does and doesn't offer you right now.
Allegations Only · No Settlement Yet
This article describes a class action complaint. The statements below are unproven allegations. Segway has not been found liable, there is no certified class, and there is nothing to claim at this time. This page is informational and is not legal advice.
What Is This About?
Segway is facing a proposed class action over the folding mechanism on its popular Ninebot Max KickScooters. The complaint alleges the folding stem that connects the scooter's deck to its handlebars can loosen with use and collapse while the scooter is being ridden, and that the free maintenance kit Segway offered as part of a 2025 recall does not actually fix the problem.The case is captioned Hanson v. Segway, Inc. and was filed on July 31, 2025 in the U.S. District Court for the District of Delaware (Case No. 1:26-cv-00352-GBW). According to the complaint, it follows an earlier version of the suit filed in the Central District of California in April 2025 that was dismissed and refiled after Segway changed its business registration from California to Texas. As of now the case is at the complaint stage: Segway has not answered the allegations, no class has been certified, and the claims remain unproven.
Status
Complaint Filed
Proposed class action · D. Del. · Filed July 31, 2025 · Hanson v. Segway, Inc. (No. 1:26-cv-00352-GBW)
Allegation
Folding stem can loosen and collapse mid-ride
Suit alleges the ~220,000 recalled Ninebot Max G30P & G30LP scooters are defective and that the recall's maintenance kit doesn't fix it
Can I Claim?
No — nothing to claim yet
No settlement, no fund, no claim form · The free recall maintenance kit is a separate CPSC remedy from Segway
What the Lawsuit Alleges
The scooters at issue are the Segway Ninebot Max G30P and Max G30LP KickScooters — foldable electric scooters that Segway sold for roughly $600 to $1,000 between January 2020 and February 2025, both on its own site and through retailers like Amazon, Walmart, and Costco. Segway markets the folding system as a convenient way to collapse the scooter for carrying and storage.The complaint alleges that this folding mechanism is defective: it claims the stem leading to the handlebars becomes progressively looser with use and can suddenly fold or collapse while the scooter is in motion, potentially throwing the rider off at speeds the scooter can reach in normal use. The suit alleges that Segway knew or should have known about the risk — pointing to consumer complaints and to a separate, earlier recall of a different Segway model for a similar stem problem — but continued selling the scooters without adequately disclosing the defect. It further alleges that owners suffered an economic loss because they paid a premium price for a scooter they say they would not have bought, or would have paid less for, had the defect been disclosed. These are allegations only; no court has found that the scooters are defective or that Segway concealed anything.
The Recall at the Center of the Dispute
On March 20, 2025, Segway and the U.S. Consumer Product Safety Commission (CPSC) announced a recall of about 220,000 Ninebot Max G30P and Max G30LP KickScooters, citing at least 68 reports of folding-mechanism failures and 20 reported injuries including abrasions, bruises, lacerations, and broken bones. The recall advised owners to stop riding immediately and contact Segway for a free maintenance kit to check and tighten the folding mechanism.The lawsuit's core criticism is of that remedy. The complaint alleges the recall provides no refund or replacement — it quotes Segway's recall notice stating that no returns or replacements are involved — and instead asks owners to use the kit to tighten and maintain the same folding mechanism the suit says is defective in the first place. The plaintiff alleges his kit contained little more than a small tube of glue and wrenches, and that expecting ordinary consumers to inspect, tighten, and continually monitor the mechanism themselves does not make them whole or cure the alleged loss in value. Segway has not responded to these characterizations in court, and they remain unproven.
Importantly, the recall and the lawsuit are separate. The free recall maintenance kit is available from Segway whether or not the lawsuit succeeds, and the CPSC continues to advise owners of recalled scooters to stop using them until the folding mechanism is checked.
Which Scooters Are Named?
The lawsuit concerns the same scooters covered by the March 2025 recall:• Segway Ninebot Max G30P KickScooter
• Segway Ninebot Max G30LP KickScooter
These were sold from January 2020 through February 2025. No class has been certified, so the exact group of scooters and buyers the case would cover is not final and could change as the litigation proceeds.
Is There a Segway Settlement Yet?
No. This is a lawsuit, not a settlement.That means:
• There is no settlement fund.
• There is no claim form.
• There is no payout, and no deadline to act.
• Owners do not need to do anything in the lawsuit at this stage.
Segway has not been found liable simply because the suit was filed. If the case is ever resolved through a settlement, or a class is certified, a formal claims process with its own eligibility rules and deadlines would be announced separately.
Who Could Be Affected?
The complaint seeks to represent Washington and Arizona residents who purchased or own one of the recalled Ninebot Max G30P or G30LP scooters, bringing claims under the Washington Consumer Protection Act, the Arizona Consumer Fraud Act, breach of the implied warranty of merchantability, and unjust enrichment. It asks the court for remedies including refunds, damages, and injunctive relief. Because the case is at the complaint stage, the proposed class definition is not final and could change.If you own one of these scooters, it may be worth keeping records — your proof of purchase, any recall correspondence, the maintenance kit you received, and documentation of any incident or injury. That is the kind of information a claims process typically asks about if a class is later certified or the case settles. There is nothing to file right now.
What Happens Next?
From here, the case moves through the early stages of litigation. Segway may answer the complaint or move to dismiss, the parties would exchange information in discovery, and the plaintiff would ask the court to certify the proposed class. Any of these steps can take months to years, and the case could be amended, narrowed, consolidated with related suits, or resolved along the way.OpenClassActions.com will keep watching the docket for major updates, including any motion to dismiss, class-certification activity, and any future settlement or claim form.
Frequently Asked Questions
Is there a Segway scooter settlement yet?
No. This is a proposed class action lawsuit, not a settlement. There is no fund, no claim form, and no deadline. Segway has not been found liable, and the allegations are unproven. The separate CPSC recall remedy (a free maintenance kit) is available whether or not the lawsuit succeeds.
What does the Segway lawsuit allege?
The complaint alleges the Ninebot Max G30P and Max G30LP KickScooters have a folding-mechanism defect that can cause the stem and handlebars to loosen and collapse while riding, and that the recall's free maintenance kit does not repair or replace the defective part. Segway has not been found liable and the allegations are unproven.
Which Segway scooters are involved?
The lawsuit concerns the roughly 220,000 Segway Ninebot Max G30P and Max G30LP KickScooters covered by the March 2025 recall, sold from January 2020 through February 2025 for about $600 to $1,000.
Do I need to do anything or file a claim?
There is nothing to claim in the lawsuit at this stage because it is not a settlement. Owners can still request the free recall maintenance kit from Segway and should keep records such as proof of purchase and any repair or injury documentation in case a class is later certified or a settlement is reached.
Read the Complaint
The full class action complaint in Hanson v. Segway, Inc. is embedded below. Everything in it is an allegation and remains unproven.Sources
• U.S. District Court, District of Delaware — Hanson v. Segway, Inc., No. 1:26-cv-00352-GBW, docket via CourtListener: CourtListener Docket Search• Class action complaint (full PDF): Hanson v. Segway Complaint
• CPSC Recall Notice — Segway Recalls Ninebot Max G30P and Max G30LP KickScooters: CPSC.gov
• OpenClassActions.com — Segway Ninebot Max KickScooter recall coverage
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Status
Complaint Filed — Proposed Class Action
Case Title
Hanson v. Segway, Inc.
Case Number
1:26-cv-00352-GBW
Court
U.S. District Court, District of Delaware
Date Filed
July 31, 2025
Products
Segway Ninebot Max G30P & Max G30LP KickScooters
Related Recall
~220,000 scooters recalled (CPSC, March 2025) for folding-mechanism failure
Official Court Page
CourtListener Docket
