Riders who paid for an exo monthly pass, annual pass or ticket booklets to travel on the Deux-Montagnes or Mascouche commuter train lines between November 1, 2017 and February 28, 2018 may qualify to claim up to $145 CAD from the exo commuter train delays class action settlement. Claims close October 20, 2026; the Superior Court of Quebec approved the settlement on March 16, 2026.
Current Status
Claims are open. The deadline to submit a claim is October 20, 2026; the court-ordered notice gives the date only and does not name a time of day. The Superior Court of Quebec approved the settlement on March 16, 2026, and the notice states the judgment is in effect. Payments are scheduled to go out within 60 days after the claim deadline.Free settlement alerts
Get notified when new class actions open to claims
Join thousands of readers who get the latest class action settlements you may qualify for — delivered straight to your inbox.
What Changed Recently?
The case, Konstas v. Réseau de transport métropolitain (exo) et al., was authorized as a class action in April 2020 over the service disruptions on the Deux-Montagnes and Mascouche commuter train lines during the winter of 2017–2018. The representative plaintiff alleges that exo, the Réseau de transport métropolitain, and the Autorité régionale de transport métropolitain (ARTM) failed to meet their obligations to riders, causing delays and cancellations. exo and ARTM dispute those allegations and settled without any admission of liability or fault.On March 16, 2026, Justice Céline Legendre of the Superior Court of Quebec approved the settlement, which opened the claims procedure now administered by Proactio. The settlement agreement puts the total value of the deal at $4.2 million CAD: $3.2 million CAD in new money from exo and ARTM, plus roughly $1 million CAD that the agreement attributes to exo's earlier compensation program, under which riders on the network were offered either 30% off a monthly train pass or six free single tickets.
Who Qualifies?
The authorized class covers all persons who paid for an exo transit fare to travel on the Deux-Montagnes or Mascouche train lines at any time between November 1, 2017 and February 28, 2018. To receive an individual payment, a rider must meet all three conditions in the notice:- The fare was a monthly pass, an annual pass or a TRAIN/TRAM ticket booklet, not a 1-trip ticket.
- The fare was bought for travel on the Deux-Montagnes line, the Mascouche line, or both.
- The rider travelled on one of those lines between November 1, 2017 and February 28, 2018.
Riders who used only 1-trip tickets do not receive individual payments. The settlement instead directs up to $75,000 CAD to Trajectoire Québec, a transit users' group, as indirect compensation on their behalf. The settlement agreement notes that two riders excluded themselves from the class in 2020.
How Much Can You Get?
Payments depend on the fare type, the rider's age category, and the city or municipality where the rider lived during the class period. These are the maximum amounts in the court-approved notice, in Canadian dollars:Monthly or annual TRAIN/TRAM pass holders
- Montreal / Laval residents: $107 regular (ages 25 to 65), $85.50 student (ages 18 to 25), $64 reduced (ages 6 to 17 and 65+).
- North Shore, Mascouche, Terrebonne and Deux-Montagnes residents: $145 regular, $116 student, $87 reduced.
TRAIN/TRAM ticket booklets (up to three booklets per rider)
- Montreal / Laval residents: $21.50 per booklet regular, $12.86 reduced.
- North Shore, Mascouche, Terrebonne and Deux-Montagnes residents: $29 per booklet regular, $17.50 reduced.
The table figures are caps, not guarantees. The $3.2 million CAD fund first pays administration costs (anticipated not to exceed $300,000 CAD plus taxes), court-approved class counsel fees, a $1,000 CAD amount to the representative plaintiff and the Trajectoire Québec payment. If the remainder cannot cover every valid claim at the table amounts, exo agreed to contribute up to $150,000 CAD more; beyond that, all payments are reduced proportionally. Under the agreement, 10% of the available fund is earmarked for booklet holders, and any money left over goes to the Fonds Accès Justice after the levy owed to the Fonds d'aide aux actions collectives.
What Proof or Notice ID Is Required?
The proof required depends on whether Proactio contacted the rider by email in July 2025:- Option 1 — emailed by Proactio in July 2025. These riders appeared on lists compiled by exo and class counsel. They complete the online form and solemnly declare their city or municipality of residence during the class period, the type of fare purchased and, for booklets, how many. The claims page states that no additional proof is required.
- Option 2 — not emailed. These riders make the same declarations plus their email address and phone number, and must also upload a valid government-issued photo ID showing date of birth and an official proof of address, including postal code, covering November 1, 2017 to February 28, 2018.
The detailed notice lists accepted proof-of-address documents: notices of assessment, phone bills, electricity bills, pay stubs, bank statements, government letters, municipal or school tax bills, home or auto insurance statements, and permanent resident cards. Claimants may black out everything except their name, address and the document date.
What Is the Deadline?
Claims must be submitted no later than October 20, 2026. Neither the short nor the detailed notice states a time of day or time zone for that cutoff, so only the date is given here.How Do You Take Action?
Claims are filed through Proactio's exo commuter train delays claim form, available in English and French. The form asks for the declarations listed above and, for Option 2 claimants, accepts the ID and proof-of-address uploads. Case documents, the FAQ and administrator contact options are on Proactio's commuter train delays case page.What Happens Next?
After the October 20, 2026 deadline, Proactio reports the number of claims to the parties, and exo's top-up of up to $150,000 CAD, if needed, is due within 30 days of that report. The notice says payments to eligible riders will be issued within 60 days after the claim deadline. No specific payment date had been announced as of October 3, 2026.Sources and Verification
- Proactio — Commuter train delays winter 2017–2018 case page
- Notice to class members on claims procedure — short version (PDF)
- Notice to class members on claims procedure — detailed version (PDF)
- Settlement agreement, signed June 25, 2025 (French, PDF)
- Judgment approving the settlement, March 16, 2026 (French, PDF)
- Official online claim form
Questions
Does a rider who already took exo's 2018 compensation offer still qualify?
The notice does not exclude riders who used exo's earlier compensation program, which offered a 30% discount on a monthly train pass or six free single tickets. The settlement agreement counts that program, valued at about $1 million CAD, as part of the $4.2 million CAD total, and the class definition covers everyone who paid for an exo fare on the two lines during the period.
Can single-ticket (1-trip) riders file a claim?
No individual payment is available for 1-trip tickets. Instead, up to $75,000 CAD goes to Trajectoire Québec, a transit users' advocacy group, as indirect compensation for those riders, less the share the law sets aside for the Fonds d'aide aux actions collectives.
Why do some claimants have to upload ID and proof of address while others do not?
Riders whose contact details were on lists compiled by exo and class counsel were emailed by Proactio in July 2025 and can file by solemn declaration alone. Everyone else must add a government-issued photo ID showing date of birth and an official proof of address with a postal code covering November 1, 2017 to February 28, 2018, such as a utility bill, bank statement, pay stub or tax assessment.
Will every approved claimant receive the full table amount?
Not necessarily. The table amounts are maximums. exo agreed to add up to $150,000 CAD if the fund falls short, but if claims still exceed what is available, every payment is reduced proportionally.
OpenClassActions.com is a consumer news and information site, not a law firm. This article is general information about the exo commuter train delays settlement. It is not legal advice, and reading it does not create an attorney-client relationship.
