Published
March 1, 2026
Updated
September 26, 2026
People who received qualifying LifeLock or Norton calls from February 19, 2021 through October 30, 2025 were covered by the $9.95 million robocall settlement. Claims are closed, and payments for approved claims were issued September 11, 2026.
Current Status
Claims closed April 13, 2026, and final approval was granted July 14, 2026. Payments are reportedly arriving at around $600, with “JacksonIVRStlmnt” as the reported direct-deposit description. The official website says all submitted claims have been reviewed and payments for approved claims were issued on September 11, 2026. Deposit or cash any settlement check promptly — uncashed checks become void after January 9, 2027.Free settlement alerts
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StatusPayments Issued September 11, 2026
Claim DeadlineApril 13, 2026 (Passed)
BenefitReportedly around $600; original estimate $200–$625
Proof RequiredYes — call evidence required without a mailed notice
Payments Reportedly Around $600
LifeLock and Norton settlement payments are reportedly arriving at around $600. The reported amount is not a guarantee for every claimant. Read the LifeLock and Norton settlement payment update for more details.What Was This Case About?
The plaintiff alleged that Gen Digital violated the Telephone Consumer Protection Act by using artificial or prerecorded voices for calls about LifeLock or Norton accounts to people who were not customers. Gen denied the allegations and denied violating the TCPA.Who Was Included?
The class covered certain people who received qualifying cellular calls from February 19, 2021 through October 30, 2025 about a LifeLock or Norton account they did not have.How Will Payments Be Calculated?
The net settlement fund is divided equally among valid claimants after approved deductions. The original estimate was $200 to $625. The reported payment of around $600 falls within that range; the official website does not state the final per-person amount.What Proof Was Required?
A timely, valid claim form was required. According to the official FAQ, people who did not receive a mailed claim form had to provide evidence of qualifying calls and attest that they were not LifeLock or Norton customers when called. The claim deadline has passed.When Were Payments Issued?
According to the official website, all submitted claims have been reviewed and payments for approved claims were issued on September 11, 2026. Checks not cashed or deposited become void after January 9, 2027. Claimants who have not received a payment can use the contact option on the administrator’s website.Official Information
Review current notices and documents on the Jackson IVR Settlement website, including the official FAQ on eligibility, proof and payment terms.
Administrator
Kroll Settlement Administration
Settlement Amount
$9,950,000
Case Title
Michelle Jackson v. Gen Digital Inc.
Case Number
2:25-cv-00535-MTL
Court
U.S. District Court, District of Arizona
Current Milestone
Final approval granted July 14, 2026
Official Website
Jackson IVR Settlement
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