Published
February 19, 2025
Updated
August 1, 2026
The CAD $6.027 million Ticketmaster Canada fee-display settlement offered qualifying 2018 ticket buyers a voucher worth up to CAD $45. Claims are closed, and voucher emails were scheduled for August 2025.
Current Status
Claims are closed. The deadline was June 11, 2025, and the Saskatchewan court approved the settlement. The official site says eligible people who made timely claims would receive a redeemable-credit voucher code by email on or about August 8, 2025. It does not post a later notice confirming that every voucher email was successfully delivered.StatusCourt Approved — Voucher Emails Scheduled
Claim DeadlineJune 11, 2025 — Passed
Settlement AmountCAD $6.027 Million
Maximum CreditUp to CAD $45
What Changed After Approval?
The settlement website now states that the claim deadline has passed and tells timely credit claimants to expect voucher-code emails on or about August 8, 2025. That is more specific than the page's former conditional language about what might happen if approval were granted. The settlement was approved, but the public page remains an archived instruction rather than a completion report for every email.What Did the Ticket Fees Case Allege?
The Canadian class action challenged Ticketmaster's earlier marketing practices for price representations and non-optional fees. It alleged that the way prices and fees were displayed between September 2015 and June 2018 violated Saskatchewan consumer law and similar laws in other Canadian jurisdictions. Ticketmaster denied the allegations, and the court made no determination that the defendants were liable. The approved agreement resolved the dispute.Who Was in the Settlement Class?
The broader settlement class included Canadian residents, other than excluded persons, who purchased one or more tickets between September 1, 2015, and June 30, 2018. The ticket had to be for an event in Canada outside Quebec and purchased through the Ticketmaster Canada website or one of the settling defendants' mobile applications. Quebec purchases were outside this class definition.Who Was Eligible for a Voucher?
Only a narrower group called Credit Eligible Class Members could claim the settlement credit. They had to make a qualifying ticket purchase from January 1 through June 30, 2018 and then submit the claim by June 11, 2025. A person could be part of the broader class based on an earlier purchase but not qualify for the voucher if the purchase fell outside that six-month credit period.What Was the Settlement Benefit?
Each timely credit claimant could receive one electronic Ticketmaster credit voucher, regardless of the number of qualifying purchases. The voucher could be worth no more than CAD $45, with its final value determined under the agreement and claims results. It was described as transferable, non-refundable, non-cash-convertible, and having no expiry date, subject to the settlement's terms and conditions.What Proof Was Required?
The administrator identified potential credit-eligible members through Ticketmaster purchase records and sent a personalized email link to the address associated with the transaction. Clicking that link constituted the claim submission. No separate receipt upload was required, but the individualized link functioned as an administrator-issued identifier and therefore counts as proof under OpenClassActions' standard.Why the CAD $45 Amount Was a Cap
The final voucher value depended on the approved allocation and the number of timely credit claimants. The settlement's CAD $6.027 million headline amount also covered obligations and costs described in the agreement. A claimant was limited to one credit, so multiple ticket purchases did not multiply the maximum benefit.What Should a Timely Claimant Check?
A person who clicked the claim link by the deadline can search the email account used for the qualifying Ticketmaster purchase, including archived or filtered messages around August 2025. The official site is the proper source for the voucher terms. OpenClassActions cannot generate a voucher code or determine whether an email address was included in Ticketmaster's records.Official Information
Review the latest information on the official Ticket Fees Display settlement website website.
Case
Crystal Watch v. Live Nation Entertainment Inc. et al.
Court File
QBG-RG-00679-2018
Court
Saskatchewan Court of King's Bench
Settlement Amount
CAD $6,027,000
Class Period
September 1, 2015–June 30, 2018
Credit Period
January 1–June 30, 2018
Claim Deadline
June 11, 2025
Official Website
official Ticket Fees Display settlement website
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