A Vancouver fan who says he paid StubHub more than CA$19,000 for World Cup matches that never arrived is now the face of a proposed B.C. class action — one that accuses StubHub and its viagogo affiliates of selling tickets they knew might not exist and refusing to stand behind their own FanProtect Guarantee.
Allegations Only · No Settlement Yet
This article describes a proposed class action. The statements below are unproven allegations. StubHub and the viagogo entities have not been found liable, no class has been certified, and there is nothing to claim at this time. This page is informational and is not legal advice.
What Is This About?
StubHub is facing a proposed class action in Canada after a Vancouver ticket buyer said he paid for 2026 FIFA World Cup matches in Vancouver and never received his tickets. The Vancouver-based Westpoint Law Group announced the case, filed in the Supreme Court of British Columbia. The named defendants are StubHub Inc., StubHub Canada Ltd., viagogo Entertainment Inc. and viagogo GmbH — entities the filing describes as part of the StubHub Holdings Inc. corporate family. The allegations have not been proven, and the class has not been certified.According to the filing, the representative plaintiff bought two sets of tickets to the June 18, 2026 Canada vs. Qatar match in Vancouver — for roughly CA$11,407 and CA$2,011 — and a further pair of tickets to the June 24, 2026 Canada vs. Switzerland match for about CA$5,765, none of which were delivered. The lawsuit alleges the defendants "implemented a scheme to sell event tickets they either knew did not exist when advertised, or were procured in breach of the laws of the respective place where an event would occur," and that they provided a guarantee "at least parts of which they knew would not or could not be honored." StubHub has not responded to the suit.
The FanProtect Guarantee at the Center of the Case
StubHub markets a "FanProtect Guarantee" that, in general terms, promises buyers a comparable replacement or a refund when an order goes wrong. The proposed class action alleges that in practice the company "regularly declines to honour the Guarantee," leaving buyers without their tickets and without the promised backstop. The plaintiff's theory is that the guarantee helped induce purchases the defendants allegedly knew they might not be able to fulfill. StubHub disputes claims about its practices generally; none of the allegations have been tested in court.Who Could Be Affected
The proposed class would generally cover Canadian consumers who purchased event tickets through StubHub or viagogo that were not delivered as promised. The precise class definition, time period, and any subclasses would be set by the court if and when the case is certified. Because this is an early-stage proposed class action, no one needs to do anything right now to preserve rights within the proposed class.What Happens Next
In British Columbia, a proposed class action must clear a certification stage before it can proceed on behalf of a class. The defendants will have an opportunity to respond, and the court will decide whether the case can move forward as a class proceeding. If it is certified or later settled, notice would be provided to eligible class members explaining any options. Until then, there is no claim to file.OCA is also tracking a separate proposed class action over canceled World Cup tickets filed against StubHub in the United States — see our coverage of the U.S. StubHub World Cup ticket lawsuit — as well as a separate proposed class action alleging StubHub hid its CEO's ties to professional ticket resellers.
Frequently Asked Questions
What does the StubHub Canada class action allege?
The proposed class action alleges StubHub and affiliated viagogo entities sold event tickets they either knew did not exist when advertised or were procured in breach of local laws, and that they provided a FanProtect Guarantee they knew, at least in part, would not or could not be honored. These are unproven allegations; no court has ruled on them and the class has not been certified.
Who filed the lawsuit and where?
The Vancouver-based Westpoint Law Group announced the proposed class action, filed in the Supreme Court of British Columbia. The representative plaintiff is a Vancouver-area ticket buyer who says he paid for multiple World Cup matches in Vancouver and never received the tickets.
Who could be covered by the proposed class?
The proposed class would generally cover Canadian consumers who bought event tickets through StubHub or viagogo that were not delivered as promised. The exact class definition will be set by the court if the case is certified. Nothing is claimable yet.
Is there anything to claim right now?
No. This is a proposed class action at the pleading stage. There is no certified class, no settlement, and no claim form. If the case is certified or settled in the future, eligible class members would be notified about any options.
How is this different from the U.S. StubHub World Cup lawsuit?
This is a separate proposed class action filed in Canada (British Columbia) on behalf of Canadian consumers. A separate proposed class action over canceled World Cup tickets was also filed against StubHub in the United States. The two cases are in different courts and countries.
Sources
• TicketNews — StubHub hit with Canadian class action over canceled World Cup tickets• MobileSyrup — StubHub facing potential class-action lawsuit in Canada
• Black Press Media — class action against StubHub for World Cup tickets filed in B.C. court
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