Drivers named on a CCC ONE collision repair estimate in the past four years may be covered by a proposed class action alleging CCC Intelligent Solutions kept their personal information and used it to build artificial-intelligence products without their consent. No class has been certified and there is nothing to file yet.
Allegations Only · No Settlement Yet
This article describes a class action complaint. The statements below are unproven allegations. CCC Intelligent Solutions has not been found liable, there is no certified class, and nothing to claim at this time. This page is informational and is not legal advice.
What Is This About?
CCC Intelligent Solutions makes CCC ONE, the cloud software that, according to the complaint, more than 30,500 collision repair shops and more than 300 insurers use to write repair estimates and process claims. Three California drivers sued CCC Intelligent Solutions Inc. and its parent, CCC Intelligent Solutions Holdings Inc., on October 8, 2026 in the U.S. District Court for the Central District of California. The case is Burries v. CCC Intelligent Solutions Inc., No. 2:26-cv-11794.The complaint alleges that when a repair shop enters a customer's information into CCC ONE, it is sent to and stored on CCC's servers, and that CCC keeps it, combines it with data from across its network of shops and insurers, and uses it to build AI products and analytics that it licenses to other businesses. The plaintiffs say vehicle owners never deal with CCC, never agree to its terms and are never told about that use. CCC has not responded in court, and none of the allegations has been proven.
Free settlement alerts
Get notified when new class actions open to claims
Join thousands of readers who get the latest class action settlements you may qualify for — delivered straight to your inbox.
What the Complaint Says CCC Does With the Data
According to the complaint, a CCC ONE estimate carries the customer's name, home address and phone number, insurance policy and claim identifiers, the vehicle identification number, license plate number and mileage, and the vehicle's make, model and year, along with the estimate and claim records. The plaintiffs say a customer reasonably expects that information to travel only between the customer, the repair shop and the insurer handling the claim.The complaint quotes CCC's own investor materials and contracts to support its claims. It says CCC has told investors it has "processed more than $2 trillion of historical data across our network" and "developed more than 400 AI models," and that its contract with insurers states that "CCC may use data to train AI Services." It also alleges that no version of CCC's privacy policy in effect since April 2020 mentions artificial intelligence or model training, and that the estimate a customer receives identifies CCC as the software maker but says nothing about what CCC does with the information.
The plaintiffs argue that a repair shop's contract with CCC is not the vehicle owner's consent. The named plaintiffs each had a vehicle repaired at a California collision repair facility that prepared a CCC ONE estimate; one, according to the complaint, took her car to a Caliber Collision location after a November 2025 crash, and the estimate was prepared in connection with the other driver's insurance claim.
Who Could Be Covered
The proposed nationwide class covers people in the United States identified as the vehicle owner or the repair shop's customer on an estimate that a U.S. collision repair facility prepared on CCC ONE during the class period. The class period runs from four years before the complaint was filed through the date a class is certified. People who accepted CCC's own terms of use in connection with the estimate, for example through a CCC-hosted consumer app or website, are excluded.The complaint also proposes a California subclass for estimates prepared at California repair shops, and a nationwide subclass for its intrusion-upon-seclusion claim that covers estimates prepared everywhere except New York, Virginia and North Dakota. Based on the transaction volume CCC reports, the plaintiffs estimate the class at no fewer than 15 million people and likely tens of millions.
Claims and Relief Sought
The complaint asserts four claims: intrusion upon seclusion, invasion of privacy under Article I, Section 1 of the California Constitution, unjust enrichment, and violation of California's Unfair Competition Law. The plaintiffs ask the court to certify the class, award nominal damages to the two subclasses, order restitution and disgorgement of the value CCC allegedly gained from the information, bar CCC from using it to train AI or for other purposes beyond the estimate without consent, and require CCC to delete it. For the California subclass, they also seek an order requiring notice and consent before any such use.CCC told Repairer Driven News that it does not comment on pending litigation.
What Happens Next
CCC has not yet filed a response. The next step would normally be an answer or a motion to dismiss. The case is at the complaint stage, so there is no settlement, no claim form and no deadline for anyone named on a CCC ONE estimate.Similar questions about how car data is collected and shared have come up in other cases, including the GM OnStar driving data lawsuits and the Motive AI dashcam license plate case.
Questions
Who is included in the proposed CCC class action?
The complaint proposes a nationwide class of people identified as the vehicle owner or the repair shop's customer on a repair estimate that a U.S. collision repair facility prepared on CCC ONE during the class period, which runs from four years before the October 8, 2026 filing through class certification. It also proposes a California subclass and a separate subclass for one of its privacy claims. No court has certified any class.
Do I need to do anything to be part of the CCC lawsuit?
No. There is no settlement, claim form or sign-up process. If a class is certified or a settlement is reached, notice would normally go to class members, and anyone covered would not need to have joined the lawsuit beforehand.
Is CCC accused of a data breach?
No. The complaint does not allege that hackers stole the information. It alleges that CCC itself kept personal information from repair estimates and used it, combined with data from its network, to build artificial-intelligence products and analytics without the vehicle owner's notice or consent. CCC has not responded in court, and the claims are unproven.
What kind of information does the complaint say is on a CCC ONE estimate?
According to the complaint, a CCC ONE estimate can carry the customer's name, home address and phone number, insurance claim numbers, the vehicle identification number, license plate number and mileage, and the make, model and year of the vehicle, along with the repair estimate and claim records.
What are the plaintiffs asking the court for?
The complaint seeks class certification, nominal damages for two subclasses, restitution and disgorgement of the value CCC allegedly gained from the information, an order barring use of the information to train AI or for other purposes beyond the estimate without consent, deletion of the personal information, and, for the California subclass, notice and consent before any such use.
Sources
- Class Action Complaint, Burries v. CCC Intelligent Solutions Inc., No. 2:26-cv-11794 (C.D. Cal. filed October 8, 2026)
- Repairer Driven News — report on the filing and CCC's response, October 13, 2026
