A proposed class action filed in Los Angeles federal court accuses TikTok of sending marketing texts from its 74608 short code and then sending more after the recipient replied STOP and got an opt-out confirmation. It is a freshly filed complaint, so there is no settlement, no fund and nothing to claim — but the case would cover anyone who got repeat marketing texts after opting out.
Allegations Only · No Settlement Yet
This article describes a class action complaint. The statements below are unproven allegations. TikTok Inc. has not been found liable, has not yet answered the complaint, there is no certified class, and there is nothing to claim at this time. This page is informational and is not legal advice.
What Is This About?
A proposed class action accuses TikTok Inc. of continuing to send marketing text messages to a consumer who had already opted out — twice — and had been told in writing each time that the messages would stop. The complaint, Alejandra Navarro v. TikTok Inc. (Case No. 2:26-cv-08345, U.S. District Court for the Central District of California), was filed on July 29, 2026 against TikTok Inc., a California corporation headquartered in Culver City.The named plaintiff, a Los Angeles County resident, alleges that TikTok began texting her cell phone around March 2026 from short code 74608, that she replied "Stop" on March 18, 2026, and that an automated reply told her she had opted out and would receive no further messages from the service. She alleges four more marketing texts arrived in June 2026 anyway, that a second "stop" on June 24 produced the same confirmation, and that another text still landed on July 16, 2026. The suit brings two counts under the Telephone Consumer Protection Act's do-not-call provisions, 47 U.S.C. § 227(c). TikTok has not yet responded to the allegations, which are unproven.
What the Lawsuit Alleges
The complaint's central allegation is narrow and easy to state: the opt-out worked on paper and not in practice. According to the filing, the texts came from short code 74608, which the plaintiff alleges is operated by or for TikTok, and each opt-out drew the same automated response — that she had opted out of TikTok alerts and would receive no further messages from the service.The alleged sequence runs like this:
• Around March 2026 — marketing texts begin arriving at the plaintiff's cell number.
• March 18, 2026 — the plaintiff replies "Stop"; an automated message confirms the opt-out.
• June 17, 18, 20 and 22, 2026 — four more texts arrive, according to the complaint.
• June 24, 2026 — the plaintiff replies "stop" a second time and gets the same confirmation.
• July 16, 2026 — one more text arrives.
From that sequence the complaint infers a systems failure rather than a one-off: it alleges TikTok has not instituted the procedures the TCPA's rules require for maintaining a do-not-call list, has no written internal do-not-call policy available on demand, does not train telemarketing personnel on that list, and never added the plaintiff's number to it. The complaint also alleges the number had been registered on the National Do Not Call Registry since April 2008, and that the plaintiff never gave express written consent to receive marketing texts.
Those are inferences drawn from one consumer's experience, not findings. TikTok has not admitted anything, no court has weighed the evidence, and a company can defend a TCPA claim on several grounds — including that consent existed, that the messages were not telemarketing, or that the opt-out was in fact processed.
What the TCPA Requires After You Text STOP
The rules the complaint invokes are not the familiar autodialer provisions. They come from 47 U.S.C. § 227(c) and its implementing regulations, which govern do-not-call obligations and give consumers a private right of action after more than one violating message in any 12-month period.Two requirements matter here. Under 47 C.F.R. § 64.1200(c), a company may not send telephone solicitations to a residential subscriber whose number sits on the National Do Not Call Registry. Under § 64.1200(d), a company making telemarketing calls must have instituted internal do-not-call procedures — including recording each do-not-call request when it is made, honoring it within a reasonable time that may not exceed 10 business days, keeping the record for at least five years, maintaining a written policy, and training its telemarketing staff. A separate FCC revocation rule that took effect in April 2025 requires senders to treat a request like "stop" as revoking consent for all marketing messages and to honor it within 10 business days.
Under 47 C.F.R. § 64.1200(e), those rules reach text messages sent to wireless numbers, which is why a texting case can be pleaded as a do-not-call case at all. Whether TikTok's practices met these standards is the question the litigation exists to answer.
Who the Proposed Classes Cover
The complaint proposes two nationwide classes, both reaching back four years from the filing date. Neither has been certified.Do Not Call Registry Class. People in the United States who were sent more than one text in a 12-month period by or on behalf of TikTok promoting its products and services, while their number had been on the National Do Not Call Registry for at least 30 days, and for whom TikTok either did not obtain prior express written consent or obtained it the same way it claims to have obtained the plaintiff's.
National Internal Do Not Call Class. People in the United States who received at least two marketing texts in a 12-month period from or on behalf of TikTok on a personal phone number, while TikTok allegedly had not instituted procedures meeting the minimum standards of 47 C.F.R. § 64.1200(d)(1)–(6).
TikTok's own employees and agents are excluded, as are people who opted back in to receive texts after asking the company to stop. The complaint says the classes likely number in the several thousands but concedes the exact size can only be determined through discovery of TikTok's outbound message logs. Because no class has been certified, the definitions could be narrowed, expanded or rejected outright as the case proceeds.
Where the Case Stands Now
The case is at the earliest stage. The clerk issued a summons on July 31, 2026, and the matter was reassigned in early August to U.S. District Judge John F. Walter, with Magistrate Judge Margo A. Rocconi designated for any referred discovery matters, giving the case its current number, 2:26-cv-08345-JFW-MARx.The docket shows the summons and complaint were served and the return of service was filed on August 26, 2026, along with a stipulation extending TikTok's time to answer. That extension is routine in newly filed class actions and is not an indication of how the case will go. TikTok's first substantive filing — an answer or, more commonly in TCPA cases, a motion to dismiss or to compel arbitration — has not been filed as of publication.
Is There a Settlement or Claim Form?
No. This is a newly filed lawsuit, not a settlement.That means there is no settlement fund, no claim form, no payout and no deadline to act. For money to reach anyone, the case would have to survive TikTok's early motions, win class certification, and then either settle or prevail — a path that takes years and often does not succeed. Treat any site claiming you can "file a claim" against TikTok over text messages today with suspicion.
What is worth doing now is preserving the record. If TikTok kept texting you after you replied STOP, the screenshots showing the sender, the dates, your opt-out and the confirmation message are the evidence that would matter later. For the broader pattern, see our coverage of marketing texts that keep arriving after an opt-out request, and the currently claimable cases collected on our TCPA class action hub.
Read the Complaint (PDF)
Frequently Asked Questions
Is there a TikTok text message settlement or claim form?
No. This is a class action complaint filed on July 29, 2026, not a settlement. There is no settlement fund, no claim form, no payout and no deadline. TikTok has not been found liable, no class has been certified, and there is nothing to claim at this time.
What does the TikTok TCPA lawsuit allege?
That TikTok sent marketing texts from short code 74608, kept sending them after the recipient replied STOP and received an automated opt-out confirmation, and did not maintain the internal do-not-call procedures the TCPA's rules require. It also alleges the number had been on the National Do Not Call Registry since 2008. These are unproven allegations, and TikTok has not yet responded to them in court.
Does replying STOP legally require a company to stop texting?
Under 47 C.F.R. § 64.1200(d)(3), a company making telemarketing calls must record a do-not-call request and honor it within a reasonable time, which may not exceed 10 business days from receipt. A separate FCC rule effective April 2025 requires senders to treat a revocation request as covering all marketing messages and to honor it within the same 10 business days. Whether TikTok met those requirements is what this case would have to decide.
How much does the TCPA allow per illegal text?
For claims under 47 U.S.C. § 227(c)(5), the statute provides up to $500 per violation, which a court may treble to as much as $1,500 per violation on a finding of willful or knowing conduct. Those are statutory maximums available only if plaintiffs prevail, not a current payout.
Does this case have anything to do with TikTok's other lawsuits?
No. It is separate from the children's privacy matter the Justice Department resolved, from the social media addiction litigation involving minors, and from the disputed data-leak claims reported in 2026. This complaint is about marketing text messages and the do-not-call rules only.
Sources
• Court records — Alejandra Navarro v. TikTok Inc., No. 2:26-cv-08345-JFW-MARx, Class Action Complaint and docket (C.D. Cal., filed July 29, 2026).• Class Action Complaint (PDF)
• 47 C.F.R. § 64.1200 — FCC telemarketing and do-not-call rules
• FCC — Telephone Consumer Protection Act rules (47 U.S.C. § 227)
• National Do Not Call Registry
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