People who were aboard the Mont-Sainte-Anne ski resort gondola when it stopped abruptly on February 21, 2020 or March 11, 2020 may qualify to claim a share of the $5.1 million CAD Station Mont-Sainte-Anne gondola class action settlement, plus $20,000 to $150,000 CAD more for documented injuries or losses. Claims close November 20, 2026; the Superior Court of Quebec approved the settlement on April 1, 2026.
Current Status
Claims are open. The claim form and every supporting document must be submitted by November 20, 2026, which the court notice calls a strict deadline: claims filed after that date are refused. The Superior Court of Quebec approved the settlement on April 1, 2026. The administrator says payments are scheduled to go out between November 21, 2026 and January 19, 2027.Free settlement alerts
Get notified when new class actions open to claims
Join thousands of readers who get the latest class action settlements you may qualify for — delivered straight to your inbox.
What Changed Recently?
Two class actions over the gondola stops, Gagnon v. Station Mont-Sainte-Anne Inc. and Anctil v. Station Mont-Sainte-Anne Inc., were joined and authorized by the Superior Court of Quebec on February 10, 2021. They sought damages on behalf of riders who were inside the resort's gondola lift when it came to an abnormal and sudden stop on February 21 or March 11, 2020.The parties reached an agreement in principle in December 2025, and on April 1, 2026 Justice Jacques G. Bouchard approved the settlement. Station Mont-Sainte-Anne Inc. and the companies it brought into the case as warranty defendants, including Hydro-Québec and Doppelmayr Canada Ltée, agreed to pay $5.1 million CAD jointly, in proportions agreed among themselves, without any admission of liability. Under the court-ordered approval notice, the claim period runs six months from the notice's publication, ending November 20, 2026.
Who Qualifies?
The settlement covers two groups defined by the court:- Anyone who, on February 21, 2020, was aboard the Mont-Sainte-Anne ski resort gondola when it abnormally and suddenly stopped.
- Anyone who, on March 11, 2020, was aboard the Mont-Sainte-Anne ski resort gondola when it abnormally and suddenly stopped.
The groups include minors, incapacitated persons and people who have since died. A legal representative or the liquidator of an estate may file on their behalf. Each rider files a separate claim form.
How Much Can You Get?
The $5.1 million CAD is a gross fund. Court costs, court-approved class counsel fees, the representatives' disbursements and administration costs come out first, and the net fund is then divided among valid claims in two layers:- Common damages. Every eligible rider receives this payment. Its amount is not fixed: it equals the net fund, minus all Severity payments, divided by the number of valid claims, so it can be calculated only after every claim has been decided.
- Severity payments. A rider who meets one of the criteria below also receives a lump sum, limited to the single highest category that applies.
Severity categories
- Severity 1 — $20,000 CAD: consulted a regulated health professional between February 21, 2020 and March 11, 2021 about the event, as documented in the medical record, or left the resort by ambulance on the day of the stop.
- Severity 2 — $55,000 CAD: a documented diagnosis linked to the event of mild traumatic brain injury, post-traumatic stress disorder, a limb fracture, a complicated sprain or a diagnosis the administrator considers equivalent; or documented financial losses over $15,000 CAD.
- Severity 3 — $150,000 CAD: a documented thoracic or vertebral fracture linked to the event, or a diagnosis the administrator considers equivalent; or documented financial losses over $40,000 CAD.
If the net fund is too small to pay everything in full, the appendix sets the common damages payment at $1,000 CAD and reduces each individual award proportionally. Any money left after distribution is subject to the levy of the Fonds d'aide aux actions collectives, and the parties may then ask the court to direct the rest to a third-party organization.
What Proof or Notice ID Is Required?
Every claim requires a completed and signed claim form plus supporting documents. For the common damages payment, the appendix lists two pieces of photo identification and inclusion on the gondola passenger list. A claimant who is not on that list is contacted by the administrator and asked for proof of having been aboard during one of the stops.Severity claims add the records for the category claimed: the relevant medical records, inclusion on the list of passengers transported by ambulance or proof of ambulance transport (Severity 1), or receipts and other records of financial losses above the $15,000 CAD or $40,000 CAD thresholds (Severity 2 and 3). The administrator may ask for additional documents on any Severity claim. Claims for a deceased rider also need the death certificate, will searches from the Barreau du Québec and the Chambre des notaires du Québec, proof that the filer is the liquidator, and two pieces of the liquidator's photo ID.
What Is the Deadline?
The claim form and all supporting documents must be submitted by November 20, 2026. The approval notice describes it as a deadline of forfeiture, meaning any claim produced after that date will be refused. The notice states the date without a time of day, so only the date is given here.How Do You Take Action?
The filing path depends on whether Proactio emailed the rider on May 20, 2026:- Emailed on May 20, 2026: these riders were identified from a list compiled by class counsel. They submit the claim form through the link in that email, after which Proactio emails instructions and a secure upload link for the supporting documents.
- Not emailed: these riders download the claim form from Proactio's case page, attach the required documents, and send everything to the administrator by email, fax or mail, using the contact details on the case page.
The claim form, the claims-administration appendix, the settlement agreement and the approval judgment are posted on Proactio's Mont-Sainte-Anne gondola case page. The court documents and the form are in French.
What Happens Next?
The appendix gives the administrator 30 days after the deadline to issue written decisions approving or rejecting each claim and assigning its category; claimants with missing documents are told in writing and have until 60 days after the end of the claim period to fix them. Proactio says compensation is scheduled to be paid within 60 days of the end of the claim period, between November 21, 2026 and January 19, 2027, with an email notice in advance. The administrator must file a report on the distribution with the court within one year of the deadline.Sources and Verification
- Proactio — Sudden stops of the gondolas case page
- Proactio — Frequently asked questions
- Notice of settlement approval, Quebec class action registry (French, PDF)
- Claims administration and compensation parameters, Appendix 2 (French, PDF)
- Settlement agreement (French, PDF)
- Claim form (French, PDF)
Questions
What happens if a claimant's name is not on the gondola passenger list?
Under the claims-administration appendix, a claimant who is not on the passenger list is contacted by the claims administrator and asked for proof that they were aboard the gondola during one of the sudden stops. Being on the list, or proving presence another way, is part of the documentation for the common damages payment.
Can a claim be filed for a child, an incapacitated person or someone who has died?
Yes. The class includes minors, incapacitated persons and deceased persons, and a legal representative may file on their behalf with documents proving that authority. An estate must also provide the death certificate, will searches from the Barreau du Québec and the Chambre des notaires du Québec, and proof that the person filing is the liquidator.
Can a rider receive more than one Severity payment?
No. A rider who qualifies for a Severity category receives only the highest one that applies, in addition to the common damages payment. Severity 1 is $20,000 CAD, Severity 2 is $55,000 CAD and Severity 3 is $150,000 CAD.
Can a rejected claim be appealed?
The claims-administration appendix makes the administrator the sole decision-maker and states that its decision is final and not subject to appeal. A claimant whose form is incomplete is notified in writing and has until 60 days after the end of the claim period to correct it.
OpenClassActions.com is a consumer news and information site, not a law firm. This article is general information about the Mont-Sainte-Anne gondola settlement. It is not legal advice, and reading it does not create an attorney-client relationship.
