Published
May 12, 2026
Updated
September 18, 2026
Customers who bought from hellowisp.com between February 2018 and September 2025 and filed a claim in the Sophin v. WISP, Inc. settlement began receiving their flat $18 payments in September 2026. Claims closed July 13, 2026, so the payment now in distribution is the last step for class members who filed.
Current Status: WISP Settlement Payments Are Arriving
Claims are closed — the deadline was July 13, 2026. The Court held the final approval hearing on August 5, 2026. Payments have started reaching class members who filed valid claims: Open Class Actions confirmed one electronic payment of $18.00, labeled Sophin v. WISP, Inc. Settlement, dated September 5, 2026. The Settlement Administrator had not announced a general distribution date as of September 18, 2026, and no new claims can be filed.If you filed a claim and have not been paid, distribution is still in progress — payments of this kind go out in batches, not all on one day. Check the PayPal, Venmo or Zelle account tied to the email address or mobile number you put on your claim form; an electronic payment can sit as a pending transfer when that identifier is not attached to an active account. Claimants who elected a paper check wait longer, and a settlement check becomes void 180 days after it is issued. See our full report on the payouts: WISP settlement payments are arriving.
What Is the WISP hellowisp.com Privacy Settlement About?
The settlement resolved allegations that WISP shared its customers' personal information with Meta and other third parties through website tracking technologies. Class members who bought something on hellowisp.com between February 2018 and September 2025 and filed a valid claim receive a flat $18 cash payment.The WISP class action lawsuit, captioned Sophin v. WISP, Inc., Case No. CACE26001543, is pending in the Circuit Court of the Seventeenth Judicial Circuit for Broward County, Florida, before Judge Fabienne Fahnestock. Named plaintiff Annette Sophin alleges that WISP installed the Meta Pixel and other tracking, analytics, and advertising technologies on hellowisp.com that transmitted customers' personally identifiable information (PII) to Meta and other third parties without consent.
WISP denies any wrongdoing and is settling without admitting liability. The Settlement Administrator is Kroll Settlement Administration LLC, and the official Settlement Website is at wispclasssettlement.com.
Status
Payments in Progress
confirmed payment dated September 5, 2026 · no general distribution date announced
Claim Deadline
July 13, 2026 — Closed
final fairness hearing held August 5, 2026 at 8:30 a.m. ET by Zoom webinar
Cash Payment
$18 per Valid Claim
flat amount via PayPal, Venmo, or Zelle · paper check option (expires 180 days)
Proof Required
Yes (Class Member ID from Email Notice)
no purchase receipts needed · WISP's records establish qualifying purchase
30-Second Self-Test: Do I Qualify for the WISP Settlement?
If you can answer yes to the question below, you are likely a Settlement Class Member.• Are you a living U.S. citizen who purchased any product on hellowisp.com on any day between February 1, 2018 and September 9, 2025? If yes, you are within the Settlement Class. WISP's own records identify class members, and the Settlement Administrator emailed Class Member ID notices to identified class members.
Answering yes meant you were in the class. It does not by itself mean a payment is coming — only class members who filed a valid claim by the July 13, 2026 deadline are paid. Class members who were in the class but never filed receive nothing, and because they also did not opt out by that date, they remain bound by the settlement's release.
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What Is WISP / hellowisp.com? (A Common Question)
WISP, Inc. operates hellowisp.com, a women's sexual and reproductive telehealth platform. Founded in 2018 and based in New York, WISP describes itself as the largest pure-play women's telehealth company in the United States. The platform is available in all 50 states and uses an asynchronous online care model rather than traditional in-person appointments.WISP offers prescription and over-the-counter treatments for a range of women's health conditions, including UTIs, vaginal and yeast infections, herpes outbreaks, birth control, STD prevention and treatment, pregnancy prevention, fertility, perimenopause and menopause, and PCOS, plus at-home testing kits. Prescriptions are available for same-day pharmacy pickup or discreet home delivery. WISP was named a Fast Company Most Innovative Company in 2023.
How Many People Are Part of the WISP Settlement?
The Settlement Notice does not state an exact class size, but WISP has publicly disclosed milestones that give a sense of the scale of the user base over the class period.• August 2024: WISP announced it had surpassed 1 million patients served nationwide
• January 2026: WISP reported 1.8 million patients served nationwide (in the context of its acquisition of TBD Health)
The class period runs from February 1, 2018 (around WISP's founding) through September 9, 2025. Within that window, the eligible class is U.S. citizens who purchased a product on hellowisp.com. The exact class size will be confirmed by the Settlement Administrator's notice administration filings on the case docket; class size is likely in the range of hundreds of thousands to over one million purchasers, depending on how purchasing customers (vs. total platform users) are counted in WISP's records.
What Is the Meta Pixel and What Did WISP Allegedly Do?
The Meta Pixel is a snippet of JavaScript code that thousands of websites embed to track visitor behavior. When the Pixel fires, it transmits data about what the visitor is doing (which pages they view, which products they add to cart, which purchases they complete, sometimes individual form-field entries) to Meta (the parent company of Facebook and Instagram). Meta uses that data for ad targeting, ad attribution, and audience-building. The Pixel can also fire alongside other third-party trackers used for analytics or advertising.The Sophin lawsuit alleges that WISP installed the Meta Pixel and other tracking technologies on hellowisp.com and that those technologies transmitted customers' personally identifiable information to Meta and other third parties without consent. The legal claims include:
• Florida Security of Communications Act, Fla. Stat. Section 934.03, et seq. — Florida's two-party-consent wiretap statute
• California Invasion of Privacy Act, Cal. Penal Code Section 631(a) (CIPA) — California's wiretap statute, frequently used in Meta Pixel cases
• Common law negligence
• Electronic Communications Privacy Act, 18 U.S.C. Section 2511(1) — the federal wiretap act
Healthcare website Meta Pixel cases have produced a wave of class action litigation over the past several years. Many cases have settled out of court, often for similar low-flat-amount cash payments to class members. WISP denies any wrongdoing, and the court has not decided whether the conduct violated any law.
Do I Need Proof of Purchase to File a WISP Claim?
Yes, but the bar is straightforward. The proof requirement is your unique Class Member ID, which the Settlement Administrator emailed to identified class members using WISP's own customer records. Here is how it works in practice.• Class Member ID required. The Class Member ID is your proof of eligibility. It appears in the email notice you received from the Settlement Administrator. Without it, you cannot file the online claim form.
• No purchase receipts required. You do not need to produce hellowisp order confirmations, credit card statements, or other purchase documentation. WISP's own records establish the qualifying purchase.
• If you lost your notice or did not receive one but believe you are a class member, the official Settlement Website provides a way to verify your identity and obtain your Class Member ID. The Settlement Administrator can look up your record using your name and email or other identifying information.
How Much Will I Get? The Flat $18 Payment
Each Settlement Class Member who files a valid claim receives an $18.00 cash payment. This is a flat amount per claimant, not a pro rata distribution. Some things to know:• The $18 is the same regardless of how much you spent. A customer who bought a single $20 product receives the same $18 as one who placed many orders totaling thousands of dollars.
• Electronic payment is the default. Payment is made by PayPal, Venmo, or Zelle.
• Paper check option available. Class members who cannot or do not wish to receive electronic payment may elect a paper check. Checks expire and become void 180 days after they are issued, so deposit them promptly if you receive one.
• The Defendant pays administration costs separately. Notice and settlement administration costs are paid by WISP outside the per-claimant payment, so the $18 amount does not get reduced by administration overhead.
Class Counsel may request up to $1,500,000 in attorneys' fees, costs, and expenses, and Class Representative Annette Sophin may seek a service award of up to $5,000. The Court will decide the final amounts at the Final Approval Hearing. Both Class Counsel fees and the service award are paid by WISP separately from the per-claimant cash payments.
How WISP Settlement Claims Were Filed
Two methods were available, both with the same July 13, 2026 deadline. Both are now closed; this is kept as a record of what claimants submitted.Method 1: Online. Claimants went to wispclasssettlement.com, entered the unique Class Member ID from their email notice, confirmed their contact information and selected an electronic payment method (PayPal, Venmo, or Zelle) or a paper check. Online submissions had to be completed by 11:59 p.m. Eastern Time on July 13, 2026. The payment method chosen at this step is where the money is being sent now.
Method 2: U.S. Mail. The official Settlement Website provided a printable claim form covering the same Class Member ID, contact information and payment preference, mailed to the Settlement Administrator at the address printed on the form. Mailed claims had to be postmarked by July 13, 2026.
What claimants supplied: the Class Member ID from the email notice, the email address WISP had on file for them, and the account information for the PayPal, Venmo or Zelle account the payment was to be sent to — which is the account to check now that distribution has begun.
Key WISP Settlement Deadlines
• Submit a claim by: Monday, July 13, 2026 (online by 11:59 p.m. ET, or postmarked by mail)
• Opt out of the settlement by: Monday, July 13, 2026
• Object to the settlement by: Monday, July 13, 2026
• Final Approval Hearing: Wednesday, August 5, 2026 at 8:30 a.m. Eastern Time, by Zoom webinar, before Judge Fabienne Fahnestock
• Class period covered: February 1, 2018 through September 9, 2025
• First payment confirmed by OCA: September 5, 2026
Every one of these deadlines has passed. The dates are kept here as the record of the schedule the settlement ran on.
When Are WISP Settlement Payments Being Sent?
Payments are going out now. Here is the timeline as it actually ran.• Final Approval Hearing: held August 5, 2026 at 8:30 a.m. ET by Zoom webinar, for the Court to consider whether the settlement is fair, reasonable and adequate.
• First confirmed payment: September 5, 2026 — an electronic payment of $18.00 labeled Sophin v. WISP, Inc. Settlement, reviewed by Open Class Actions.
• Against the notice's estimate: the settlement notice told class members to expect payment approximately 60 days after final approval. The confirmed payment arrived about 31 days after the hearing — roughly half that.
• Distribution is not instantaneous: administrators issue payments in batches, so two people who filed on the same day can be paid days or weeks apart. No general distribution date has been announced.
Under the settlement's terms the Administrator issues payments only after the Court grants final approval and the settlement reaches its effective date. Open Class Actions was not able to retrieve the text of the final approval order itself as of September 18, 2026, so this page does not describe what that order says or what it awarded in fees.
Class members who chose electronic payment (PayPal, Venmo, or Zelle) receive payment faster than those who chose a paper check. Paper checks expire and become void 180 days after they are issued, so deposit one promptly if it arrives.
What Happens to Class Members Who Did Nothing?
Class members who did not file by July 13, 2026 receive no settlement benefits, and because they also did not opt out by that date, they gave up the right to sue, continue to sue, or be part of any other lawsuit against WISP over the privacy claims this settlement resolved. There was never an automatic payment for inaction — a claim had to be filed to receive the $18.For the class members who did file, the trade-off for the $18 cash payment now arriving is the release of their claims against WISP for the Meta Pixel and tracking-technology allegations in this case.
How Class Members Could Opt Out or Object
Class members who did not want to be bound by the settlement had two alternatives, both with the same July 13, 2026 deadline. Both windows are closed.Opting out (excluding yourself). Opt-out means receiving no settlement benefits but preserving the right to file your own lawsuit against WISP over the privacy claims. Opt-out requests must be in writing, postmarked by July 13, 2026, and mailed to the Settlement Administrator at the address printed in the Settlement Notice. Your written request must include your name, address, signature, the case name and number, and a clear statement that you wish to be excluded.
Objecting. Objection means staying in the class (and remaining eligible for the $18) but asking the Court to reject or modify the settlement. Written objections must be filed with the Court and copies mailed to Class Counsel and Defendant's Counsel at the addresses printed in the Settlement Notice, all postmarked by July 13, 2026. Objections must include your name, address, the basis for your class membership, the reasons for your objection with any supporting evidence or legal argument, the name and contact information of any attorneys helping with your objection, your signature, and a statement of whether you intend to appear at the Final Approval Hearing. If you have previously objected to other class action settlements where you or your attorney received payment in exchange for dismissing the objection, you must disclose those prior cases.
Watch Out for Settlement Scams
With any class action settlement involving sensitive health-related purchases, extra discretion may be valuable. A few common-sense guidelines:• Use the official Settlement Website only: wispclasssettlement.com. Bookmark it. Be cautious of any email or text linking to a "WISP Settlement" page from a different domain.
• Never pay a fee. Legitimate class action settlements never require an activation fee, release fee, or tax payment to release benefits.
• Consider electronic payment over a paper check. Because WISP purchases involve sensitive health categories, class members concerned about household mail privacy may prefer the PayPal, Venmo, or Zelle option rather than a paper check arriving at a shared mailing address.
• Be skeptical of requests for excessive personal information. The Settlement Administrator only needs your Class Member ID and basic contact and payment information; be skeptical of any request for full Social Security Numbers, banking credentials, or medical history.
Other Active Website Privacy & Meta Pixel Settlements
Meta Pixel and website tracking class action settlements have been one of the most active categories of consumer privacy litigation over the past several years, involving healthcare sites, retailers, video streaming services, tax-prep platforms, and many other categories of websites. Cases typically rely on state wiretap laws (notably the California Invasion of Privacy Act, Florida Security of Communications Act, and Pennsylvania Wiretapping and Electronic Surveillance Control Act), the federal Electronic Communications Privacy Act, the Video Privacy Protection Act, and the Health Insurance Portability and Accountability Act (HIPAA) where covered health information is involved.Class membership in one privacy case does not affect eligibility for any other unrelated settlement. Many internet users qualify for multiple privacy settlements each year.
Other related OCA coverage:
• OCA database of open class action settlements — complete list of active consumer cases
• Latest class action news and updates
• Active class action investigations
Official Settlement Website: WispClassSettlement.com
The claim form is closed. The Court-authorized site remains the authoritative source for claim and payment status.Frequently Asked Questions About the WISP Settlement
Who qualifies for the WISP hellowisp.com privacy settlement?
Living U.S. citizens who purchased a product on hellowisp.com at any time between February 1, 2018 and September 9, 2025 qualify as Settlement Class Members.
How much will I get from the WISP settlement?
Each valid claim receives a flat $18.00 cash payment, paid by PayPal, Venmo, or Zelle (or paper check on request).
What is WISP / hellowisp.com?
WISP, Inc. operates hellowisp.com, the largest pure-play women's sexual and reproductive telehealth platform in the United States, founded in 2018 and serving approximately 1.8 million patients across all 50 states as of early 2026.
How many people are part of the WISP settlement?
The Settlement Notice does not state an exact class size. WISP reported 1 million patients by August 2024 and 1.8 million by January 2026, with the class period running from February 2018 through September 2025. Class size is likely in the range of hundreds of thousands to over one million U.S.-citizen purchasers.
What is the Meta Pixel and what did WISP allegedly do?
The Meta Pixel is JavaScript code that websites embed to track visitor behavior and send that data to Meta for advertising and analytics. The Sophin lawsuit alleges WISP installed the Meta Pixel and other tracking technologies on hellowisp.com and that those technologies transmitted customers' personal information to Meta and other third parties without consent.
Do I need proof to file a WISP settlement claim?
Yes. You must provide the unique Class Member ID from the email notice the Settlement Administrator sent you. You do not need purchase receipts; WISP's own records establish the qualifying purchase.
What was the claim deadline?
Claims had to be submitted online by 11:59 p.m. ET on July 13, 2026, or postmarked by mail by the same date. That window is closed and no new claims can be filed.
When are WISP settlement payments being sent?
Payments have started. Open Class Actions confirmed an electronic payment of $18.00, labeled Sophin v. WISP, Inc. Settlement, dated September 5, 2026 — about a month after the August 5, 2026 final approval hearing, and faster than the roughly 60 days the settlement notice estimated. No general distribution date has been announced, and payments are typically issued in batches rather than all on one day. Electronic payments arrive faster than paper checks, and a check becomes void 180 days after it is issued.
I filed a claim but have not been paid — what should I do?
Distribution is still in progress, so a payment may simply not have been issued yet. Check the PayPal, Venmo or Zelle account tied to the email address or mobile number on your claim form, including that email's spam folder — an electronic payment can sit as a pending transfer when the identifier is not attached to an active account. The official Settlement Website is the authoritative place to check claim and payment status. Open Class Actions is not the Settlement Administrator and cannot look up, release or reissue a payment.
Official Settlement Notice
Sources
• Payment confirmation reviewed by Open Class Actions: electronic payment of $18.00 labeled Sophin v. WISP, Inc. Settlement, dated September 5, 2026• Official Settlement Website: WispClassSettlement.com
• Sophin v. WISP, Inc., Case No. CACE26001543, Circuit Court of the Seventeenth Judicial Circuit, Broward County, Florida, Hon. Fabienne Fahnestock presiding
• Notice of Proposed Class Action Settlement
• Class Counsel: Jeff Ostrow, Kopelowitz Ostrow P.A.
• Defendant's Counsel: Jay L. Pomerantz, Fenwick & West LLP
• Settlement Administrator: Kroll Settlement Administration LLC
• Wisp Surpasses One Million Patients Served (BusinessWire, August 2024)
• Wisp Acquires TBD Health (BusinessWire, January 2026) — reporting 1.8 million patients
• WISP Official About Page
Filing Class Action Settlement Claims
Please submit only truthful information through the Settlement Website. False or fraudulent submissions can be rejected and may lead to penalties. The official Settlement Website is the authoritative source for benefit amounts, deadlines, and payment instructions. If you are not sure whether you qualify, contact the Settlement Administrator (Kroll Settlement Administration LLC) through the Settlement Website. OpenClassActions.com is a consumer news site and is not the Settlement Administrator or a law firm, and we do not process or decide claims.
For more class actions keep scrolling below.
Status
Payments in Progress
confirmed payment dated September 5, 2026
Case Title
Sophin v. WISP, Inc.
Case Number
CACE26001543
Court
Circuit Court of the Seventeenth Judicial Circuit, Broward County, Florida
Claim Deadline
July 13, 2026 (closed)
Final Approval Hearing
August 5, 2026 at 8:30 AM Eastern Time
held via Zoom webinar
Administrator
Kroll Settlement Administration LLC
Official Website
WISP Class Settlement.com
