Published
June 10, 2026
If you got the "Compensation Payment on the Way" email from Cash App, it is real — the CFPB redress check mails automatically, with no claim form to file and no fee to pay.
What Is This About?
Cash App users started receiving an email in early June 2026 titled "Your Compensation Payment from Cash App is on the Way." The email is real. It tells eligible customers that a paper check is being mailed by Epiq Global, the third-party settlement administrator retained by Cash App's parent company, Block, Inc., under Block's consent order with the Consumer Financial Protection Bureau (CFPB). According to the official settlement information, checks began mailing on June 8, 2026.The payment traces back to January 16, 2025, when the CFPB ordered Block to pay up to $175 million over what the agency called failures to protect Cash App users from fraud: at least $75 million and up to $120 million in redress to consumers, plus a $55 million civil money penalty into the CFPB's victims relief fund. Block consented to the order without admitting the Bureau's findings. The remediation covers what Block describes as "certain aspects of Cash App's historical customer service and disputes practices" from July 1, 2019 through January 16, 2025.
There is nothing to file. Block identifies the eligible customers from its records, and the notice arrives by mail with the compensation check attached. The official program website is Cash App CFPB Settlement.com, and Cash App also explains the program in its help center.
Status
Checks Mailing Now
Notice emails began early June 2026 · checks mail from Epiq starting June 8, 2026
Total Redress
$75M–$120M to consumers
Plus a $55M penalty to the CFPB victims relief fund · File No. 2025-CFPB-0001
Can I Claim?
No claim form — payments are automatic
Block identifies eligible customers; the check arrives by mail with the notice
Is the Email or Check Real — or a Scam?
The genuine notice comes from Cash App / Block, says the payment relates to a settlement with the Consumer Financial Protection Bureau and the company's historical customer service program, and says a check will arrive by mail from Epiq Global. Cash App's notice asks customers to deposit the check promptly when it arrives.Because real settlement payments attract copycat scams, keep these rules in mind. The real program will never ask you to pay a fee to "release" your payment, enter your Cash App PIN or sign-in code, hand over online banking credentials, or click a link to "file a claim" — this program has no claim form at all. If a message asks for any of that, it is not the CFPB remediation. When in doubt, type the official address Cash App CFPB Settlement.com into your browser yourself and use the contact options there. The CFPB has run similar redress programs before — see our coverage of the CFPB's Lexington Law and CreditRepair.com refund checks for how these government-ordered payouts typically work.
What the CFPB Found
In its January 2025 order, the CFPB found that Block violated the Consumer Financial Protection Act and the Electronic Fund Transfer Act (EFTA) in how Cash App handled reports of unauthorized transactions. According to the Bureau, Block leaned on the card-network chargeback process instead of conducting its own Regulation E investigations, conducted incomplete dispute investigations, and deployed tactics that made it hard for users to get help. The CFPB also found Block misrepresented that it protected consumers from unauthorized transfers and that it had a working phone line for reporting them — until 2021, Cash App's listed number led to a recording rather than a live person, a gap scammers exploited.Beyond the money, the order requires Block to provide 24-hour, live-person customer service, fully investigate unauthorized transactions, and issue timely refunds where appropriate. As of mid-2026, the order remains in effect, and the consumer-redress phase is what's landing in mailboxes now. It is also the rare peer-to-peer fraud enforcement action that produced consumer checks — the CFPB's similar lawsuit over fraud on the Zelle payment network was dropped in March 2025 with no payout.
Who Gets a Check, and How Much?
Eligibility is determined from Block's own records under the consent order — broadly, Cash App customers whose unauthorized-transaction disputes were affected by the practices described above during the July 1, 2019 – January 16, 2025 window. That includes consumers who reported fraudulent or unauthorized transfers and didn't receive refunds they were entitled to, and consumers whose disputes weren't adequately investigated.Individual check amounts vary and are not published on a per-person basis. The order sets the overall pool — at least $75 million and up to $120 million across all eligible consumers — and each person's share depends on how their disputes were handled. If you received the email, your amount will be on the check itself. If you believe you should be included but nothing arrives, or your mailing address has changed, use the contact options on the official remediation website rather than replying to unsolicited messages.
Don't Confuse It With the Other Cash App Settlements
Block has resolved several separate matters over the past two years, and the payments are easy to mix up:• The $15 million Cash App data breach class action settlement (Salinas v. Block) closed to claims on November 18, 2024 and has been paying roughly $200 per approved claim through CashAppSecuritySettlement.com. If you never filed a claim there, that case pays you nothing — the CFPB check is unrelated.
• The $12.5 million Cash App referral-text settlement (Bottoms v. Block) began paying $394.36 per accepted claim in February 2026 — also separate.
• In January 2025, Block separately agreed to pay $80 million to state money-transmitter regulators over Bank Secrecy Act and anti-money-laundering program deficiencies, and in April 2025 it paid $40 million to New York's Department of Financial Services over similar compliance findings. Those are penalties to regulators — they do not generate consumer checks.
For the status of the data breach case's payouts, see our Cash App settlement payout date update. And if you're looking for settlements you can still claim, browse the open class action settlements list.
Frequently Asked Questions
Is the "Your Compensation Payment from Cash App is on the Way" email real?Yes. Block is notifying eligible customers that a check is being mailed by Epiq, the settlement administrator, under its January 2025 CFPB consent order. The payment is automatic, and you can verify the program at Cash App CFPB Settlement.com or in the Cash App help center.
Do I need to file a claim to get the Cash App CFPB payment?
No. There is no claim form and no deadline to file. Block identifies eligible consumers and Epiq mails the notice with the check attached. Anything that asks you to file, pay, or enter your Cash App PIN or sign-in code to get this payment is a scam.
How much will my check be?
Amounts vary by person and aren't published individually. The order requires Block to pay at least $75 million and up to $120 million in total consumer redress for the July 1, 2019 – January 16, 2025 period.
Why am I getting this check?
The CFPB found Block failed to properly investigate Cash App unauthorized-transaction disputes, relied on chargebacks instead of its own Regulation E investigations, and misrepresented its fraud protections and phone support. Customers whose disputes were affected are being compensated automatically.
Is this the same as the $15M Cash App data breach settlement?
No. That class action (Salinas v. Block) required a claim by November 18, 2024 and uses CashAppSecuritySettlement.com. The CFPB remediation is a separate program with its own website and no claim form.
What should I do when the check arrives?
Deposit it promptly, per Cash App's notice. If your check is lost or your address changed, use the contact options on the official remediation website.
Sources
• Official remediation website (Cash App CFPB Settlement.com)• Cash App Help — CFPB Settlement
• CFPB press release (January 16, 2025)
• CFPB enforcement action page — Block, Inc.
• Consent order, File No. 2025-CFPB-0001 (PDF)
• Payments Dive — Block's $255M in regulator payouts
• NBC News — Block's $40M New York DFS settlement
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Status
Checks Mailing — June 2026
Matter
In the Matter of Block, Inc. (Cash App)
File Number
2025-CFPB-0001
Agency
Consumer Financial Protection Bureau
Order Date
January 16, 2025
Administrator
Epiq
Official Website
Cash App CFPB Settlement.com
