Walgreens Prescription Savings Club settlement claimants who received a deficiency letter by email starting in late September 2026 can request their Walgreens prescription history, going back to 2007, using Walgreens’ HIPAA records access form. Walgreens has 30 days to respond and can take 30 more, so claimants should send the request as soon as the letter arrives.
What Is This About?
The administrator of the $100 million Walgreens Savings Club settlement began emailing deficiency letters in late September 2026 to claims that are missing supporting information. The letters ask for itemized receipts or other transaction records showing what the claimant paid for Walgreens prescriptions filled using insurance between January 1, 2007 and November 18, 2024. A claim with no response by the Response Deadline printed in the letter will be denied. Not every claimant gets a letter.Few people kept pharmacy receipts going back that far. The most complete record most claimants can get is a prescription history from Walgreens itself, and Walgreens releases those records through a formal HIPAA request. This guide covers that request. What the letter says and which documents count are explained in our deficiency letter guide.
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How to Request Your Walgreens Prescription Records
- Download Walgreens’ form, Request to Access, Inspect, or Obtain Protected Health Information (revised March 11, 2026).
- Fill in your information and select “Entire Prescription Record.”
- Enter the dates of service you need. The settlement’s class period runs from January 1, 2007 to November 18, 2024.
- Sign the form by hand. Typed signatures are not accepted.
- Scan or photograph the signed form, save it as a PDF and email it as an attachment to myrecords@walgreens.com. The form lists the other ways to submit it.
- Keep a copy of the signed form and the email you sent, with the date.
The Timing Problem
Walgreens has 30 days to respond to the request and can extend that by another 30 days. The deficiency letter has its own Response Deadline, and the two clocks do not line up: records covering prescriptions back to 2007 may take up to about 60 days to arrive.That makes the order of steps important:
• Send the Walgreens records request the same day the deficiency letter arrives.
• Gather any other proof you already have. The letter also accepts itemized receipts, cancelled checks, invoices, statements and other transaction records showing the amount paid. Insurer explanation-of-benefits statements and card statements showing payments at Walgreens may help.
• If the Walgreens records will not arrive before your Response Deadline, send what you have by the deadline and contact the administrator through the official website, SavingsClubSettlement.com, before the deadline passes. No extension has been announced, so do not assume one.
Protect Yourself
Check any deficiency letter against the official website, SavingsClubSettlement.com, before sending prescription or insurance records anywhere. Nobody should pay a fee to receive a settlement payment, and the deficiency letter asks only for documents. Requesting your own records from Walgreens is a separate step between you and Walgreens; it does not go through the settlement administrator.About the Settlement
The case is Russo, et al. v. Walgreen Co., No. 1:17-cv-02246, in the U.S. District Court for the Northern District of Illinois. The plaintiffs alleged that Walgreens left its Prescription Savings Club prices out of the usual and customary prices it reported for insured prescriptions, so insured customers paid more. Walgreens denied wrongdoing, and the court did not decide who was right. The court granted final approval of the $100 million settlement on March 31, 2026. The claim deadline was April 17, 2025, so no new claims can be filed. No payment date has been announced; our Walgreens payment timeline tracks the remaining steps, and the Walgreens Savings Club settlement page has eligibility and case details.Questions
How do I get my old prescription records from Walgreens?
Fill out Walgreens' HIPAA form, Request to Access, Inspect, or Obtain Protected Health Information. Select Entire Prescription Record, enter the dates of service you need, sign it by hand, and email it as a PDF attachment to myrecords@walgreens.com. The form itself lists the other ways to submit it.
How long does Walgreens take to send prescription records?
Walgreens has 30 days to respond to a records request and can extend that by another 30 days, so it can take up to about 60 days. That can be longer than the time left before the Response Deadline in a deficiency letter, so request the records as soon as the letter arrives.
What if my Walgreens records will not arrive before my Response Deadline?
Send whatever qualifying proof you already have by the deadline, such as receipts, insurer explanation-of-benefits statements or card statements showing payments at Walgreens, and contact the settlement administrator through the official website, SavingsClubSettlement.com, before the deadline passes. No extension has been announced.
Do I have to pay to get my Walgreens settlement payment?
No. Nobody should pay a fee to receive a settlement payment. The deficiency letter asks only for documents. Check any letter or email against the official settlement website, SavingsClubSettlement.com, before sending records.
Sources
- Official settlement website, SavingsClubSettlement.com
- Walgreens, Request to Access, Inspect, or Obtain Protected Health Information (revised 03/11/2026)
- Deficiency letter emailed to a Walgreens Savings Club settlement claimant, September 2026
- Russo, et al. v. Walgreen Co., No. 1:17-cv-02246 (N.D. Ill.), final approval order (March 31, 2026)
