By Steve Levine
Published: June 16, 2026
What Is Being Recalled?
Dupray USA LLC, of Newark, Delaware, is recalling about 651,145 Neat steam cleaners in the United States, in cooperation with the U.S. Consumer Product Safety Commission (CPSC). About 96,530 additional units were sold in Canada. The recall, announced February 26, 2026, covers the portable Dupray Neat steam cleaner — model number DUP020WNA — used to clean, detail, sanitize, and deodorize household surfaces.The affected units carry batch/date codes 0118-01 through 0425-05 on the rating label on the bottom of the cleaner. They were sold from April 2018 through December 2025 for about $150 at dupray.com and at stores and online at Home Depot, Lowe's, Macy's, Walmart, Amazon, and other retailers nationwide. Consumers who own one of these steam cleaners should stop using it immediately and request the free replacement water cap (pressure-release valve) from Dupray.
Why Are the Dupray Neat Steam Cleaners Dangerous?
According to the CPSC recall notice, the steam cleaner's boiler can rupture if it is overfilled, corroded, and the pressure release valve malfunctions, posing a burn hazard or risk of serious injury to users and bystanders. Dupray received 15 reports of boiler ruptures, including four reports of minor burns, bruises, lacerations, and a broken wrist, and at least seven reports of minor property damage.Handheld and pressurized steam cleaners have a recurring history of hot-water and steam burn recalls. For related coverage, see the BISSELL Steam Shot steam cleaner recall and the Wagner 900 Series power steamer recall.
Who Is Affected by the Dupray Recall?
You are covered by the recall if you own a Dupray Neat steam cleaner (model DUP020WNA) with a batch/date code from 0118-01 through 0425-05. The model number and batch code are printed on the rating label on the bottom of the cleaner. If you have one of these units, the CPSC says you should stop using it immediately. You do not need a receipt to participate, and the remedy is the same no matter where you bought the cleaner.How Do I Get My Free Replacement Water Cap?
Dupray is handling the recall through a dedicated recall page. There is no cost to participate:• Stop using the recalled steam cleaner immediately
• Find the batch code on the rating label on the bottom of the cleaner
• Enter your batch code on the official Dupray recall page to confirm your unit is eligible
• Provide your shipping information so Dupray can send the free cap (shipping included)
• Install the new water cap — it is quick and easy to install with a simple screw-on design
The replacement water cap (pressure-release valve) is designed to prevent the malfunction behind the boiler-rupture risk. The batch/date code on the rating label has its own format — if your code has four digits, the recall checker asks you to leave the third box blank and to ignore any letters. If you cannot find your code or have trouble confirming eligibility, use the contact options on Dupray's official recall page rather than continuing to use the product.
Could There Be a Dupray Class Action Lawsuit?
Recalls involving boiler ruptures and burn injuries sometimes draw class action and personal-injury investigations. No class action complaint had been publicly confirmed as of this writing. If a lawsuit is filed — for example, on behalf of consumers who suffered burns or property damage — this page will be updated. For now, the recall remedy (a free replacement water cap) is the official path for affected owners.Frequently Asked Questions
Which Dupray steam cleaners are being recalled?
The recall covers about 651,145 Dupray Neat steam cleaners in the United States (plus about 96,530 sold in Canada). The model number is DUP020WNA and the affected batch/date codes run from 0118-01 through 0425-05, found on the rating label on the bottom of the cleaner. They were sold from April 2018 through December 2025 for about $150 at dupray.com and at stores and online at Home Depot, Lowe's, Macy's, Walmart, Amazon, and other retailers nationwide.
Why are the Dupray Neat steam cleaners being recalled?
The steam cleaner's boiler can rupture if it is overfilled, corroded, and the pressure release valve malfunctions, posing a burn hazard or risk of serious injury to users and bystanders. Dupray received 15 reports of boiler ruptures, including four reports of minor burns, bruises, lacerations, and a broken wrist, and at least seven reports of minor property damage.
What remedy does the Dupray recall offer?
Dupray is providing a free replacement water cap (pressure-release valve) designed to prevent the malfunction, which is quick and easy to install with a simple screw-on design. Consumers should stop using the recalled steam cleaner immediately and go to Dupray's official recall page for instructions on receiving the free cap. There is no charge to you, and shipping is included.
Do I need a receipt or proof of purchase to get the free Dupray replacement cap?
No. No receipt, photo, or proof of purchase is required. You simply enter the batch/date code printed on the rating label under your own cleaner to check whether your unit is in the affected range, and then provide your shipping information so Dupray can send the free replacement water cap.
Can I keep using my Dupray Neat steam cleaner during the recall?
No. The CPSC says consumers should stop using the recalled Neat steam cleaner immediately because of the boiler-rupture burn hazard, and install the free replacement water cap from Dupray before using the product again.
Sources
• CPSC Recall Notice — Dupray USA Recalls Neat Steam Cleaners (Recall No. 26-283)• Dupray — Official Neat Steam Cleaner Recall Page
• Health Canada — Dupray Neat Steam Cleaner Recalled Due to Burn Hazard
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