Catholic Health patients notified that their information was involved in the Serviceaide data breach may qualify to claim about $50 in cash with no documentation, or up to $5,000 in documented losses, from the $1.8 million settlement. Claims close September 1, 2026.
What Is This Settlement About?
Serviceaide, Inc. has agreed to a $1,800,000 class action settlement resolving claims over a 2024 data incident that potentially exposed the private information of current and former patients of Catholic Health, a Buffalo, New York based non-profit healthcare system. The case is Nancy Balzer, et al., v. Serviceaide, Inc., Index No. 625615/2025, in the Supreme Court of the State of New York, County of Nassau.According to the settlement notice, a third party gained unauthorized access to Serviceaide's computer systems and network between September 19, 2024 and November 5, 2024. The complaint alleges Serviceaide was negligent, breached an implied contract, was unjustly enriched, and invaded class members' privacy by failing to adequately protect their information. Serviceaide denies all of the allegations and any wrongdoing, and no court has found that the company did anything wrong. The two sides agreed to settle to avoid the cost and risk of continued litigation and to provide benefits to class members more quickly.
What Happened?
On November 15, 2024, Serviceaide detected that an unauthorized third party had accessed its computer systems and network between September 19, 2024 and November 5, 2024. The files involved may have contained the private information of current and former Catholic Health patients. On May 9, 2025, Serviceaide began notifying the individuals it identified as potentially affected.According to the notice, the information potentially involved varied by person and may have included names, Social Security numbers, dates of birth, medical record numbers, patient account numbers, medical and health information, health insurance information, prescription and treatment information, clinical information, provider names and locations, and email addresses, usernames, and passwords. If you received a notice from Serviceaide about this incident, your information was among the data identified as potentially affected.
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Who Qualifies?
The settlement class consists of all living people residing in the United States whose private information was impacted in the data incident that took place between September 19, 2024 and November 5, 2024, including everyone who was sent notice of the incident on or after May 9, 2025. The class is estimated at approximately 480,000 individuals.Excluded from the class are Serviceaide's directors, officers, and employees; the Judge assigned to the case, that Judge's immediate family, and Court staff; and anyone who properly opts out by the deadline. In practical terms, if Serviceaide mailed or emailed you a notice about this incident, you are a class member and may file a claim.
How Much Can You Get?
The settlement requires Serviceaide to establish a $1,800,000 settlement fund. After Court-approved attorneys' fees and costs, service awards, and notice and administration costs are deducted, the rest of the fund (the net settlement fund) pays approved claims. You may choose one of the two cash options below — not both.Cash Payment A — Documented Losses (up to $5,000). You can claim reimbursement of up to $5,000 for documented losses resulting from fraud or identity theft related to the data incident. Covered losses can include bank fees, overdraft charges, late fees, or declined-payment fees from fraud; the cost of credit monitoring or identity-theft protection bought in response to the breach; costs to place or remove a credit freeze; professional fees paid to address identity fraud; the cost to replace government-issued identification or documents; long-distance phone charges, postage, notary, and similar incidental costs; and unreimbursed fraudulent charges or financial loss directly traceable to misuse of information from the incident. You must submit reasonable third-party documentation, such as credit card statements, bank statements, invoices, telephone records, and receipts. You cannot be reimbursed for losses already covered by another source, including the credit monitoring and identity-theft protection Serviceaide offered class members in May 2025. If a documented-loss claim is deficient and is not cured within a reasonable time, it is converted to the alternate cash payment.
Cash Payment B — Alternate Cash Payment (about $50). Instead of claiming documented losses, you can request a pro rata alternate cash payment of approximately $50. No documentation of losses is required for this option.
Both payment types may be adjusted on a pro rata basis depending on how much of the net settlement fund remains. If an adjustment is needed, documented-loss claims are paid first.
Is Proof Required?
For the approximately $50 alternate cash payment, no documentation of losses is required — you simply submit a valid claim form choosing that benefit. For the up to $5,000 documented-losses payment, you must include reasonable documentation generated by a third party, such as credit card or bank statements, invoices, telephone records, and receipts, showing the loss and that it is traceable to the data incident. The notice does not describe an administrator-issued code as a condition of filing; if you cannot locate any information you need to file, you can reach the administrator through the official settlement website's contact page.Important Dates
• Opt-Out (Exclusion) Deadline: August 17, 2026
• Objection Deadline: August 17, 2026
• Claim Deadline: September 1, 2026 (online by 11:59 p.m. ET, or mailed and postmarked by that date)
• Final Approval Hearing: September 16, 2026 at 10:00 a.m. ET — Supreme Court for the State of New York, County of Nassau, Mineola, NY
• Final Approval Order: filed September 21, 2026
What changed recently: the Court's Final Approval Order was filed on September 21, 2026 (NYSCEF Doc. No. 43) and is posted on the official settlement website. Payments are distributed after final approval and the resolution of any appeals; no payment date had been announced as of October 20, 2026.
Attorneys' Fees and Service Awards
Class Counsel will ask the Court to approve attorneys' fees of up to one-third of the $1,800,000 settlement fund ($600,000), plus reimbursement of reasonable costs, and service awards of $2,500 to each of the 15 class representatives. These amounts are subject to Court approval and are paid from the settlement fund before payments are made to class members who submit valid claims.How to File a Claim
File your claim online or by mail through the official settlement website, ServiceaideDataSettlement.com. Online claims must be submitted by 11:59 p.m. ET on September 1, 2026; mailed claims must be postmarked by that date. Choose either Cash Payment A (documented losses) or Cash Payment B (the alternate cash payment), and if you are claiming documented losses, include your supporting documentation. The deadline is September 1, 2026.File a Claim
Frequently Asked Questions
Who qualifies for the Serviceaide data breach settlement?
The settlement covers all living people residing in the United States whose private information was impacted in the Serviceaide data incident, which occurred between September 19, 2024 and November 5, 2024. This includes everyone who was sent notice of the incident on or after May 9, 2025. The class is estimated at about 480,000 individuals, most of them current and former Catholic Health patients.
How much can I get from the Serviceaide settlement?
You can choose one of two options. Cash Payment A reimburses up to $5,000 for documented losses from fraud or identity theft fairly traceable to the data incident, supported by third-party documentation. Cash Payment B is an alternate pro rata cash payment of approximately $50 with no documentation of losses required. Both amounts may be adjusted up or down pro rata depending on how much of the $1.8 million fund remains after fees, costs, service awards, and administration expenses.
What was exposed in the Serviceaide data incident?
According to the notice, the information potentially involved varied by person and may have included names, Social Security numbers, dates of birth, medical record numbers, patient account numbers, medical and health information, health insurance information, prescription and treatment information, clinical information, provider names and locations, and email addresses, usernames, and passwords.
What is the deadline to file a Serviceaide settlement claim?
The claim deadline was September 1, 2026, for claims filed online by 11:59 p.m. ET or mailed and postmarked by that date through ServiceaideDataSettlement.com, and it has passed. The deadline to opt out or object was August 17, 2026. The Court's Final Approval Order was filed on September 21, 2026.
What happens if I do nothing?
If you do nothing, you will not receive any payment and you will remain in the settlement class, which means you give up the right to sue Serviceaide over the legal claims resolved by this settlement. The only way to receive a benefit is to file a valid claim by September 1, 2026.
Official Settlement Notice
Sources
• Official Settlement Website: ServiceaideDataSettlement.com• Nancy Balzer, et al., v. Serviceaide, Inc., Index No. 625615/2025, Supreme Court of the State of New York, County of Nassau
• Final Approval Order, NYSCEF Doc. No. 43 (filed September 21, 2026), posted on the official settlement website
OpenClassActions.com is a consumer news site and is not a settlement administrator or a law firm.
