Legally blind shoppers who tried to use alastin.com with a screen reader may be covered by a proposed class action alleging Alastin Skincare and Galderma failed to make the website accessible. The case seeks a court-ordered fix, not payouts to class members, and there is nothing to file.
Allegations Only · No Settlement Yet
This article describes a class action complaint. The statements below are unproven allegations. Alastin Skincare, Inc. and Galderma Laboratories, L.P. have not been found liable, there is no certified class, and nothing to claim at this time. This page is informational and is not legal advice.
What Is This About?
Alastin Skincare, Inc., the professional skincare brand, and Galderma Laboratories, L.P. are facing a proposed class action alleging that the brand's website, alastin.com, cannot be used by blind and visually impaired shoppers who rely on screen-reading software. The complaint says that denies blind consumers equal access to an online store, in violation of Title III of the Americans with Disabilities Act (ADA) and New York state and city law. The companies have not been found liable, and the allegations are unproven.The case is McLean v. Alastin Skincare, Inc., Case No. 1:26-cv-08451, filed September 28, 2026 in the U.S. District Court for the Southern District of New York by a legally blind Bronx County resident. It names Galderma as a defendant on the allegation, made on information and belief, that Galderma owns or controls Alastin; the complaint notes the website's footer carries Galderma branding.
The key point for readers: this case is about getting the website fixed. The nationwide class asks for a court order, not money, and there is nothing for class members to claim.
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What Does the Complaint Allege?
The plaintiff, who is legally blind and uses the NVDA screen reader, says she tried to shop alastin.com on June 11, June 13 and August 12, 2026 to research products including Restorative Skin Complex, Ultra Nourishing Moisturizer and A-LUMINATE Brightening Serum. According to the complaint, the site did not work with her screen reader:• product images were announced only as “image,” with no description;
• buttons and links were read as “button,” “link” or “blank,” with no indication of what they did;
• pop-ups appeared without any alert to the screen reader, and carousels moved with no pause or stop control; and
• she could not identify product differences, use subscription options or activate “Add to Bag,” so she could not complete a purchase.
The complaint also cites automated scans run by the plaintiff's lawyers on May 25, 2026 with WAVE, a free web accessibility checker. It reports 73 errors on the homepage, 88 on the Restorative Skin Complex product page and 33 on the Anti-Aging category page, including missing image descriptions, empty buttons and links, broken code labels for assistive technology and color-contrast failures, measured against the Web Content Accessibility Guidelines (WCAG 2.1).
It further alleges Alastin was sued over substantially similar barriers in 2023, in Campbell v. Alastin Skincare, Inc., No. 1:23-cv-03671 (S.D.N.Y.), and never fixed them.
Who Would Be Included?
• Nationwide Class: all legally blind individuals in the United States who have tried to use alastin.com and were denied equal access because the website was not built and maintained to be accessible.• New York Subclass: all legally blind New York residents who tried to use alastin.com and were denied equal access.
The complaint seeks certification under Rule 23(b)(2), the part of the class action rule used for cases seeking an injunction that applies to everyone, rather than individual payments. No class has been certified.
Why There's No Payout
Under Title III of the ADA, a private lawsuit can get a court order and attorneys' fees, but not money damages. That is why the nationwide class asks only that Alastin make its website accessible and keep it that way.The money claims in the complaint come from New York law: compensatory damages and penalties under the New York State and New York City Human Rights Laws, and a $500 penalty under the New York Civil Rights Law, which allows $100 to $500 per violation. Those are pleaded on behalf of the plaintiff and the New York subclass. In practice, website accessibility suits in New York federal court most often resolve with an individual settlement and an agreement to fix the site, without a class settlement anyone can file for.
There are exceptions. The Fashion Nova website accessibility settlement was a $5.15 million class settlement that let legally blind California shoppers claim up to $4,000 each under California's Unruh Civil Rights Act. Nothing in the Alastin complaint seeks that kind of class-wide fund.
A Note on the Complaint
The filing shows signs of being adapted from other lawsuits. It refers to the plaintiff once as “Mr. Soto” and sometimes as “he,” says missing image descriptions kept her from identifying “shoe style,” mentions selecting “sizes and colorways,” and describes Alastin as marketing “sunglasses and eyewear.” None of that affects the core accessibility allegations, but it is the kind of drafting a defendant can point to, and it is common in high-volume website accessibility filings. OCA's report on the wave of ADA website accessibility lawsuits covers how these cases are brought and why they rarely pay class members.What Happens Next?
The defendants must be served and respond. Common early arguments in these cases are that the plaintiff lacks standing, that the site has already been fixed, or that the case should be dismissed or resolved individually. If a class settlement with money for class members ever emerges, OCA will update this page, but that is not what the complaint asks for.Questions
What is the Alastin Skincare class action about?
McLean v. Alastin Skincare, Inc. is a proposed class action filed September 28, 2026 in the U.S. District Court for the Southern District of New York against Alastin Skincare, Inc. and Galderma Laboratories, L.P. It alleges that alastin.com cannot be used by blind and visually impaired shoppers who rely on screen-reading software, in violation of Title III of the Americans with Disabilities Act and New York state and city law. The companies have not been found liable, and the allegations are unproven.
Can I get money from the Alastin lawsuit?
Not as a class member, as the case is framed. The nationwide class seeks only a court order requiring Alastin to make its website accessible, because private plaintiffs under Title III of the ADA can obtain injunctions but not damages. The dollar claims are under New York law and are aimed mainly at the plaintiff and a New York subclass, including a penalty of up to $500 under the New York Civil Rights Law. There is no settlement and nothing to claim.
Who would be included in the Alastin class action?
The complaint proposes a nationwide class of legally blind people in the United States who tried to use alastin.com and were denied equal access because of accessibility barriers, and a New York subclass of legally blind New York residents. No class has been certified.
Has Alastin been sued over its website before?
Yes, according to the complaint. It cites an earlier case, Campbell v. Alastin Skincare, Inc., No. 1:23-cv-03671 (S.D.N.Y.), which it says involved substantially similar accessibility barriers, and alleges the website was never fixed.
Read the Complaint
Sources
• McLean v. Alastin Skincare, Inc., No. 1:26-cv-08451 (S.D.N.Y.), Class Action Complaint filed September 28, 2026 (embedded above), and docket via CourtListener• Americans with Disabilities Act, Title III, 42 U.S.C. §§ 12182 and 12188
• W3C, Web Content Accessibility Guidelines (WCAG) 2.1
