MDLIVE users who signed in to the patient.mdlive.com portal between May 30, 2023 and August 11, 2025 and had an active Facebook or Google account may qualify to claim up to $15 from the MDLIVE and Evernorth Health privacy class action settlement. Claims are open through December 1, 2026, and the online form requires the Claimant ID from the notice.
Current Status
Claims are open. The court has preliminarily approved the settlement and authorized notice, and a claim must be submitted online by 11:59 p.m. ET on December 1, 2026 or mailed with a postmark no later than that date. The deadline to exclude yourself or object is earlier, November 16, 2026. The final approval hearing is set for January 6, 2027 at 9:30 a.m., held virtually, and nothing is paid until the court approves the settlement and any appeals are resolved.Free settlement alerts
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What Changed Recently?
The settlement resolves a Florida state-court class action against MDLIVE, Inc., the telehealth company, and Evernorth Health, Inc., the Cigna Group health-services business that owns it. The plaintiffs allege that tracking technology on MDLIVE's website disclosed users' sensitive information and private communications from the patient portal to Google and Meta without consent. The notice frames the claims under the Florida Security of Communications Act and the federal Electronic Communications Privacy Act; the preliminary approval motion also cites Pennsylvania's wiretap statute.MDLIVE and Evernorth expressly deny the allegations and deny that they violated any law or did anything wrong. They agreed to settle, according to the notice, to avoid the uncertainty and expense of continuing the case, and nothing in the settlement is an admission of liability. The unopposed motion for preliminary approval was filed on August 14, 2026 after a mediation, and the court has since authorized notice to the class and opened the claims process run by Kroll Settlement Administration.
Who Qualifies?
The Settlement Class is all MDLIVE users who accessed MDLIVE's patient portal, patient.mdlive.com, and engaged in any activity on the portal after signing in, from May 30, 2023 through August 11, 2025. The phrase that does the work is "after signing in": browsing MDLIVE's public marketing pages without logging in to the portal does not fit the definition. The court papers describe the class as hundreds of thousands of people.There is a second condition to get paid. The claim form requires a sworn attestation that the claimant had an active Facebook and/or Google account during the class period. That tracks the theory of the case: the alleged disclosures were to Meta and Google, and the settlement pays people who had an account those companies could connect the activity to. A portal user who had neither account is still inside the class and bound by its release, but cannot truthfully make that attestation.
Excluded are any judge or magistrate presiding over the case and their families; MDLIVE and Evernorth, their subsidiaries, parents, successors, predecessors and controlled entities, and their current or former officers, directors, agents, attorneys and employees; anyone who files a timely request for exclusion; and the legal representatives, successors and assigns of anyone excluded.
Used LifeMD, Rex MD or ShapiroMD instead? This settlement covers MDLIVE only. A similar claim about a different telehealth company is at an earlier stage: attorneys are investigating whether answers typed into LifeMD's health intake questionnaires reached advertising networks before the visitor signed up. That is a new investigation, not a settlement and not part of this case — filing an MDLIVE claim does nothing for it, and it has no claim form. It is limited to California residents who started a LifeMD questionnaire on or before June 14, 2026. See the LifeMD data privacy investigation to learn more and check whether you may qualify.
How Much Can You Get?
Up to $15. Class Counsel estimates the payment at $15 per approved claim, and one payment is available per class member. The $15 is not guaranteed, though. MDLIVE and Evernorth agreed to pay valid claims together with notice and administration costs, attorneys' fees and expenses, and service awards up to a combined maximum of $3.5 million, which the notice calls the Settlement Benefit Cap. The preliminary approval motion describes the $15 as subject to a pro rata adjustment, so payments can shrink if the total would otherwise exceed the cap.The arithmetic gives a sense of where that line sits. Class Counsel may ask for up to one-third of the cap in fees, about $1.17 million, plus up to $15,000 in costs, and each of the two class representatives may seek up to $5,000. If the court awarded all of that, roughly $2.31 million would remain, enough for about 153,000 full $15 payments before notice and administration costs come out. With a class described as hundreds of thousands of people, the final number depends on how many file. The court can award less in fees than the maximum.
Payment arrives by check mailed to the address on the claim form unless the claimant chooses PayPal or Venmo, which are offered only on the online form. Checks expire and become void if not cashed within 90 days.
What Proof or Notice ID Is Required?
No receipts, medical records or screenshots are needed. The gate is a credential and an oath. The online claim form opens with a login screen that asks for the Claimant ID printed on the notice sent by email or mail, and the paper claim form has a Claimant ID field too. Under the standard OCA applies to every settlement, a required administrator-issued ID makes this a proof-required claim even though nothing about the underlying use has to be documented.Every claimant also signs an attestation, under penalty of perjury under Florida law, that they used the portal after signing in during the class period and had an active Facebook and/or Google account at the time. The claim form warns that submissions may be audited and verified. A class member who never received a notice or lost the Claimant ID should ask the Settlement Administrator through the official settlement website before the deadline.
What Is the Deadline?
December 1, 2026. The claim form sets the online deadline at 11:59 p.m. ET that day, and a paper claim form sent by mail must be postmarked by December 1, 2026. The deadline to request exclusion or file an objection is November 16, 2026. Class Counsel's request for attorneys' fees is due to be filed and posted on the settlement website by November 1, 2026, which leaves about two weeks to read it before the objection deadline.How Do You Take Action?
File on the official EHI Settlement website. The online claim form walks through four steps after login: instructions, claimant information, payment method and the signed attestation. A paper claim form can be downloaded from the same site, but it pays only by check.To opt out instead, a class member sends the Settlement Administrator a signed written request with their name, address, the case name and number, and a statement that they want to be excluded, by November 16, 2026. Opting out means no payment but keeps the right to sue separately. An objection is filed with the court by the same date and must meet the content requirements in the long-form notice embedded below. Doing nothing means no payment and a release of the claims in the case.
What Happens Next?
Judge Christine Marlewski of the Thirteenth Judicial Circuit Court in Hillsborough County, Florida, will hold the final approval hearing on January 6, 2027 at 9:30 a.m., virtually. The court will decide whether the settlement is fair, reasonable and adequate and rule on Class Counsel's fee request and the service awards. The notice warns that the hearing can move without further notice, so check the settlement website before relying on the date. The hearing is not an approval order, and no payment date has been announced.How MDLIVE Compares With the LifeMD Settlement
MDLIVE is the second direct-to-consumer telehealth company whose website tracking has produced a class settlement tracked on Open Class Actions. The first was LifeMD, which also sells as RexMD. That case alleged that tracking tools on the LifeMD and RexMD websites sent identifiable health information to Meta, Google and TikTok, and it settled for a choice of $10 cash or a $25 voucher with no aggregate cap. Its claim deadline was September 22, 2025, and distributions began January 21, 2026 — our LifeMD and RexMD settlement payment status page tracks it.The two settlements are built differently. LifeMD's class reached members and purchasers; MDLIVE's reaches people who signed in to the patient portal, and it adds the Facebook-or-Google account requirement. LifeMD paid out with no cap on claimant benefits, while every MDLIVE dollar comes out of a $3.5 million ceiling. Being in one class says nothing about the other, and a LifeMD claim does not count here.
LifeMD is also the subject of a separate, open investigation. Attorneys are looking into whether answers typed into LifeMD, Rex MD and ShapiroMD intake questionnaires reached advertising networks before the visitor accepted the terms or created an account. It is limited to California residents who started a questionnaire on or before June 14, 2026, and there is no settlement or claim form. The LifeMD data privacy investigation page explains who may qualify.
Sources and Verification
This page is built from the official EHI Settlement website and its FAQ and important-dates pages; the long-form notice, embedded below; the paper claim form; and Plaintiffs' Unopposed Motion for Preliminary Approval of Class Action Settlement, the supporting declaration of Class Counsel and the settlement exhibits, filed August 14, 2026 in Kingsbury, et al. v. Evernorth Health Inc., et al., Case No. 26-CA-006880, in the Circuit Court for the Thirteenth Judicial Circuit in and for Hillsborough County, Florida. Kroll Settlement Administration LLC is the Settlement Administrator, and Bursor & Fisher, P.A. is Class Counsel. The class definition, the $15 estimate and pro rata language, the $3.5 million cap, the fee and service-award limits, and every deadline on this page come from those documents.Questions
Who qualifies for the MDLIVE privacy settlement?
The Settlement Class is all MDLIVE users who accessed MDLIVE's patient portal, patient.mdlive.com, and engaged in any activity on the portal after signing in from May 30, 2023 through August 11, 2025. To be paid, a class member must also attest on the claim form, under penalty of perjury, that they had an active Facebook and/or Google account during that period. Visiting MDLIVE's public website without signing in to the portal does not fit the class definition.
How much is the MDLIVE settlement payment?
Up to $15 per approved claim. Class Counsel estimates the payment at $15, but the settlement motion describes the $15 as subject to a pro rata adjustment, and every dollar paid out, including claims, notice and administration, attorneys' fees and service awards, comes from a $3.5 million cap. If approved claims and costs would exceed the cap, individual payments can come in below $15.
Do you need a Claimant ID to file an MDLIVE settlement claim?
Yes. The online claim form opens with a login screen that asks for the Claimant ID printed on the notice sent by email or mail, and the paper claim form has a Claimant ID field as well. No receipts, medical records or screenshots are required; the claim rests on the Claimant ID and a sworn attestation about portal use and an active Facebook or Google account.
What is the deadline to file an MDLIVE settlement claim?
December 1, 2026. The claim form sets the online deadline at 11:59 p.m. ET that day, and a mailed paper claim form must be postmarked by December 1, 2026. The separate deadline to exclude yourself or object is November 16, 2026.
Is the MDLIVE settlement connected to the LifeMD settlement?
No. They are separate cases against separate telehealth companies. The LifeMD and RexMD tracking settlement closed to claims on September 22, 2025 and began paying claimants in January 2026. Filing in one does not file a claim in the other, and a LifeMD claim has no effect on eligibility for the MDLIVE settlement. Separately, attorneys have opened a new investigation into LifeMD's intake questionnaires for California residents; it is a similar privacy claim but is not part of this settlement and has no claim form.
When will MDLIVE settlement payments be sent?
Not before final approval. The final approval hearing is set for January 6, 2027 at 9:30 a.m., held virtually. Approved claimants are paid after the court grants final approval and any appeals are resolved, and no payment date has been announced. Payment comes by check unless the claimant chooses PayPal or Venmo on the online form, and checks become void 90 days after they are issued.
