People who received promotional text messages from Zillow while their numbers were on the National Do Not Call Registry, or after they replied STOP, may be covered by a proposed class action alleging Zillow violated the Telephone Consumer Protection Act. No class has been certified and there is nothing to file yet.
Allegations Only · No Settlement Yet
This article describes a class action complaint. The statements below are unproven allegations. Zillow has not been found liable, there is no certified class, and nothing to claim at this time. This page is informational and is not legal advice.
What Is This About?
A proposed class action filed November 3, 2026 alleges that Zillow Group, Inc., the Seattle-based online real estate marketplace, sent marketing text messages to people on the National Do Not Call Registry and kept texting them after they opted out. The case, Peckat v. Zillow Group, Inc., No. 2:26-cv-04258, is in the U.S. District Court for the Western District of Washington.The plaintiff, a Jefferson County, Kentucky resident, says his personal cell number has been on the Do Not Call Registry since March 2014 and that he never gave Zillow written consent to text him or had a business relationship with it. According to the complaint, Zillow texted him on May 5, 2025; he replied “STOP” the same day, and Zillow answered that he had been opted out and would no longer receive marketing texts. The complaint says Zillow texted the same number again from the same sender on October 28, 2026. Zillow has not yet responded in court.
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What Does the Complaint Allege?
The complaint says the texts were telemarketing because they promoted Zillow’s real estate marketplace services. It argues that the message sent about a year and a half after the opt-out shows Zillow did not keep or use an internal do-not-call list, did not have a written do-not-call policy, and did not train its telemarketing staff on one, all of which federal rules require. It also alleges the texts were sent from within the Western District of Washington, where Zillow is headquartered.The plaintiff describes the harm as invasion of privacy, annoyance and lost time spent reading the messages. These are allegations; the court has not decided whether any of them are true.
What the TCPA Rules Require
The Telephone Consumer Protection Act and the Federal Communications Commission’s rules under it treat marketing texts like telemarketing calls. Two rules are at issue here. One bars telephone solicitations to residential numbers that have been on the National Do Not Call Registry for at least 30 days. The other requires any business that sends telemarketing to keep an internal do-not-call list, record stop requests and honor them within a reasonable time, which the rule caps at 10 business days, and keep honoring them for five years.A person who receives more than one call or text in violation of those rules within 12 months can sue for up to $500 per violation, and a court can raise that to $1,500 per violation if it finds the violation was willful or knowing.
Who Could Be Covered?
The complaint proposes two nationwide classes for the four years before the November 3, 2026 filing:- Do Not Call Registry class: people who were sent more than one Zillow promotional text within a 12-month period while their number had been on the National Do Not Call Registry for at least 30 days.
- Internal do-not-call class: people who received at least two Zillow promotional texts within a 12-month period on a personal number while, the plaintiff alleges, Zillow did not have the do-not-call procedures the FCC rules require.
Zillow and its employees are excluded, as are people who asked Zillow to stop and later opted back in. A court has not certified either class.
What Is the Plaintiff Asking For?
The lawsuit seeks class certification, statutory damages for each class member, a declaration that Zillow violated the TCPA, an injunction requiring Zillow to stop sales texts sent without express written consent, and a jury trial. The case was filed by Shamis & Gentile, P.A.What Happens Next?
Zillow will have a chance to respond to the complaint, which could include a motion to dismiss or a motion to compel arbitration. The plaintiff would later have to ask the court to certify a class. If the case settles or the plaintiff wins after certification, class members would be notified, and OpenClassActions.com will cover it.Questions
Who would be covered by the Zillow text message class action?
The complaint proposes two nationwide classes covering the four years before November 3, 2026: people whose numbers had been on the National Do Not Call Registry for at least 30 days and who got more than one Zillow promotional text in a 12-month period, and people who got at least two Zillow promotional texts in a 12-month period while, the plaintiff alleges, Zillow lacked the do-not-call procedures federal rules require. People who opted back in after asking to stop are excluded. No class has been certified.
What does the TCPA say about texts after a stop request?
FCC rules under the Telephone Consumer Protection Act require businesses that send telemarketing calls or texts to keep an internal do-not-call list and to honor a stop request within a reasonable time, which the rule caps at 10 business days. The rules also bar telephone solicitations to residential numbers listed on the National Do Not Call Registry. The statute allows up to $500 per violation, and up to $1,500 if a court finds the violation willful or knowing.
Is there a Zillow settlement or claim form?
No. The lawsuit was filed on November 3, 2026. There is no settlement, certified class or claim form, and Zillow has not yet responded in court.
Does this lawsuit involve Zillow's home listings or Zestimates?
No. The case is only about marketing text messages. The complaint describes the texts as promoting Zillow's real estate marketplace services and does not challenge Zillow's listings, home value estimates or any other product.
Sources
• Docket, Peckat v. Zillow Group, Inc., No. 2:26-cv-04258 (W.D. Wash., filed November 3, 2026), via CourtListener• 47 C.F.R. § 64.1200, FCC telemarketing and do-not-call rules (eCFR)
• 47 U.S.C. § 227, Telephone Consumer Protection Act (Cornell Legal Information Institute)
