People who tried to file a claim in the $32 million GoodRx privacy settlement in mid-October 2026 found a website that was only in testing, and the claims administrator says those early claims were rejected. As of October 23, 2026, the GoodRx settlement website is back up and claims are open through December 29, 2026, with no proof required.
Update: Claims Are Now Open
As of October 23, 2026, the official GoodRx settlement website, goodrxprivacysettlement.com, is back online and accepting claims. Its File a Claim button leads to the online claim form, and online claims are due by 11:59 p.m. Eastern Time on December 29, 2026; mailed claim forms must be postmarked by that date. The live form asks for name, address, email, phone number, a payment choice, an attestation and an electronic signature. It has an optional field for a Unique ID and PIN from the notice, which the form says is not required to file a claim, and it asks for no receipts or documents. Claims submitted while the site was in testing were rejected, so people who filed then have to file again.What Is This About?
The official website for the $32 million GoodRx privacy settlement was switched on early in October 2026 so the administrator could test it, and it was not open for real claims at that point. That is the explanation the claims administrator gave in an email reply to a class member who reported an “Error 403” message when trying to reach the claim form. The reply, which OpenClassActions.com reviewed, said claim filing would not begin until notices went out, which the administrator expected to happen during the week of October 19, 2026.The administrator also said that every claim submitted during the testing phase was not timely and has been rejected, and that people who filed during that window have to submit a new claim once claim filing officially opened.
The settlement itself is real and unchanged. U.S. District Judge Araceli Martínez-Olguín of the Northern District of California preliminarily approved it on September 8, 2026, in Doe, et al. v. GoodRx Holdings, Inc., et al., No. 4:23-cv-00501-AMO. Her order required notice to the class to begin no later than October 30, 2026, and keeps the claim deadline at December 29, 2026.
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What Happened to the GoodRx Settlement Website?
The site’s problems came in three stages. On October 14, 2026, goodrxprivacysettlement.com was online with a working File a Claim button, an FAQ and a court documents page, and its online claim form could be opened, filled out and submitted, and some class members filed claims through it. According to the administrator, the claim period had not started: the site had been activated only to complete testing.By October 18, 2026, every page on the site returned “Error 403 – This web app is stopped,” a message generated by the cloud service that hosts the site when the site has been switched off. As of October 21, 2026, the address loads a different page titled “Site Maintenance,” which says the GoodRx Holdings Privacy Settlement claim site is temporarily down for maintenance and asks visitors to check back shortly. No explanation for the outage has been filed on the court docket. By October 23, 2026, the site was back up with its File a Claim page open for claims.
None of this pointed to a fake settlement. It reflected an administrator testing a site before the court-ordered launch. OCA’s explainer, Is the GoodRx settlement legit?, walks through the court record that confirms the case and the official web address.
When Did GoodRx Claims Open?
The administrator’s email said claim filing would open when notice went out, which it put at the week of October 19, 2026. The court’s preliminary approval order set an outer limit of October 30, 2026, the order’s “Notice Date,” for notice to begin and for the official settlement website to be up. The site was live and accepting claims by October 23, 2026, ahead of that limit.Notice goes out mainly by email, using the contact information GoodRx already has for its users. The settlement class is not limited to people who get an email: it covers every natural person in the United States who used any GoodRx website, app or service, including GoodRx Gold, HeyDoctor and GoodRx Care, before April 20, 2024. The GoodRx settlement page covers eligibility, the equal-share payment and every court deadline.
Why Claims Filed During Testing Were Rejected
A claim counts only if it is filed during the claim period the court set, which runs from the Notice Date through December 29, 2026. A form submitted on a site that was still being tested was filed before that period began, so the administrator treats it as untimely. That holds even if the site showed a confirmation screen after the form was sent. According to the administrator’s reply, those claims have already been rejected, and the people who filed them need to file again now that the claim period has begun.The settlement allows one claim per class member. Because the administrator has rejected the testing-phase claims, a claim filed after the official opening is the one the administrator reviews.
The Staging Address Is Not the Official Site
Some class members have come across a web address ending in “azurewebsites.net,” goodrxprivacysettlement-web-staging.azurewebsites.net. It is a staging, or test, server, not the official settlement website, and OpenClassActions.com does not link to it. As of October 21, 2026, it returns an access-denied error. The only website named in the court’s order is www.goodrxprivacysettlement.com, and a claim filed anywhere else is not a claim in this settlement.Look-alike addresses are a common route for settlement scams. OCA’s report on fake settlement websites and misspelled links explains how they work.
What Has Not Changed
Apart from claims now being open, everything the court set on September 8, 2026 still stands. GoodRx Holdings, Inc. and the ad-technology company Criteo Corp. are paying $32,000,000 into a non-reversionary fund, and the net fund, after fees, costs and service awards, is split equally among valid claims. The deadline to file a claim, to mail a request to be excluded and to file an objection is December 29, 2026. Class Counsel’s motions for final approval and attorneys’ fees are due November 24, 2026, and the final approval hearing is set for February 11, 2027, at 11:00 a.m. in Oakland.The plaintiffs allege that GoodRx shared users’ health and prescription information with advertising companies, including Criteo, Meta and Google, through tracking code on its website and apps. GoodRx and Criteo deny the allegations and deny violating any law, and the settlement is not an admission of wrongdoing. The claims against Meta and Google are not part of this settlement and continue in the same case.
Questions
Is the GoodRx settlement claim form open now?
The claim form is open. As of October 23, 2026, the official settlement website, www.goodrxprivacysettlement.com, was back online and accepting claims through its File a Claim page. Online claims are due by 11:59 p.m. Eastern Time on December 29, 2026, and mailed claim forms must be postmarked by that date.
Why was the GoodRx settlement website down?
According to the claims administrator, the website was switched on early to complete testing and was not open for claims. It then showed a hosting error (an “Error 403” message on October 18, 2026) and, on October 21, 2026, a page saying the claim site was temporarily down for maintenance. It was back up and accepting claims by October 23, 2026.
Does a GoodRx claim filed before the official opening count?
According to the claims administrator, any claim submitted during the testing phase was not timely and has been rejected, and those claimants have to submit a new claim now that claim filing is officially open. A confirmation screen shown during testing does not make the claim valid.
Is goodrxprivacysettlement-web-staging.azurewebsites.net the official GoodRx settlement site?
No. That address is a staging, or test, server, not the official settlement website. The court’s preliminary approval order names www.goodrxprivacysettlement.com as the official site, and claims count only when they are filed there, or by mail, during the claim period.
Has the GoodRx settlement claim deadline changed?
No. The court-ordered deadline to file a claim, mail a request to be excluded, or file an objection is still December 29, 2026. No change to the schedule had been posted on the court docket as of October 23, 2026.
How will GoodRx users be notified about the settlement?
Under the court-approved notice plan, the administrator, A.B. Data, sends notice mainly by email to class members using contact information GoodRx already has. A genuine notice points to goodrxprivacysettlement.com and names the case, Doe v. GoodRx Holdings, Inc., No. 4:23-cv-00501-AMO. The class covers people who used GoodRx in the U.S. before April 20, 2024, whether or not they receive an email.
Does the GoodRx claim form require proof?
The live online claim form asks for no receipts or documents. It takes name, contact details, a payment choice, an attestation of U.S. residence and GoodRx use before April 20, 2024, and an electronic signature. A Unique ID and PIN from the notice can be entered to help processing, but the form says it is not required to file a claim.
How much will the GoodRx settlement pay each person?
No per-person amount has been announced. GoodRx and Criteo are paying $32 million into a non-reversionary fund, and after fees, costs and service awards, the net fund is split equally among valid claims. The amount depends on how many people file.
When will GoodRx settlement payments be sent?
Not before final approval. The final approval hearing is set for February 11, 2027, and payments go out within 45 days after the settlement’s Effective Date, which comes only after final approval and the end of any appeals. No payment date has been announced.
Sources
- The claims administrator’s email reply to a GoodRx class member, subject “Re: Error 403 on claim,” reviewed by OpenClassActions.com on October 21, 2026.
- Order Preliminarily Approving the Proposed Class Action Settlement, Doe, et al. v. GoodRx Holdings, Inc., et al., No. 4:23-cv-00501-AMO (N.D. Cal.), entered September 8, 2026 (ECF No. 379), including the Notice Date and the schedule of deadlines.
- The court docket on CourtListener, checked October 21, 2026.
- The official GoodRx Privacy Settlement website, reviewed October 14, 2026 (online and in testing), October 18, 2026 (“Error 403 – This web app is stopped”), October 21, 2026 (maintenance page) and October 23, 2026 (live, with the online claim form open).
