Published
August 4, 2026
Tennessee's attorney general accused parking operator Metropolis Technologies of overcharging, ticketing and booting drivers in violation of the state's consumer protection law, and the company agreed to pay $6.5 million without admitting wrongdoing. If you paid to park at a Metropolis lot in Tennessee between July 1, 2021 and January 6, 2026 and were overcharged, ticketed or booted, you have until October 9, 2026 to file for a refund.
Current Status
Claims are open. The deadline to submit the electronic claim form is Friday, October 9, 2026; the settlement website gives a date only, with no cutoff time or timezone. The Davidson County Chancery Court entered an agreed final order approving the settlement on January 9, 2026, so there is no pending approval hearing and no appeal window to wait out. What is still unknown is the payment side: no per-person restitution amount and no payment date have been announced. If you parked at a Metropolis lot in Tennessee and believe you were overcharged, ticketed or booted, the action to take now is to file the claim form and attach whatever documentation of the charge you have.
Status
Claims Open
court-approved January 9, 2026 · restitution program now accepting claims
Claim Deadline
October 9, 2026
electronic claim form · no cutoff time or timezone specified
Estimated Payout
Not announced
restitution for documented overcharges, tickets and boot fees from a $6.5M payment to the State · no per-person figure published
Proof Required
Yes
Claimant ID and Access Code from your notice for the fastest path, plus documentation of the overcharge, ticket or boot
What Changed Recently?
The Tennessee Attorney General opened an investigation into how Metropolis Technologies offered and sold parking services to Tennessee consumers on October 12, 2023. That investigation ended in an Assurance of Voluntary Compliance, a settlement device Tennessee law allows an attorney general to accept in place of filing suit, which the Davidson County Chancery Court approved by agreed final order on January 9, 2026.The Attorney General asserted that certain Metropolis business practices in the offering and sale of parking services allegedly violated the Tennessee Consumer Protection Act. Metropolis denies any wrongdoing or violation of that law and says it agreed to the terms voluntarily to avoid the expense of litigation. No court has found Metropolis liable, and the agreement is not an admission.
The consumer-facing piece opened later: the settlement administrator began notifying eligible drivers and opened the claim form, with a filing deadline of October 9, 2026. The official website was last updated in May 2026.
Who Qualifies?
The settlement website sets out three conditions, all of which have to be true. You may be an eligible consumer if you:- Paid for a parking session at a Metropolis parking lot in Tennessee between July 1, 2021 and January 6, 2026;
- Were wrongfully overcharged, ticketed, or booted; and
- Have not previously received a full refund from Metropolis for that parking session.
Two limits are worth stating plainly. This covers Tennessee lots only, so parking sessions at Metropolis locations in other states are outside the agreement. And it covers transient parkers — people paying for an individual parking session — which is how the underlying agreement defines the eligible group.
How Much Can You Get?
No per-person amount has been published, and the honest answer is that nobody outside the administrator can currently estimate one.Here is what the order actually says. Metropolis pays $6,500,000 to the State in three equal installments, due on or before January 15, 2026, June 15, 2026 and January 15, 2027. The order then gives the Attorney General discretion over how those funds are used, listing restitution to eligible consumers who submit valid claims alongside the State's own costs, fees and expenses and the cost of the third-party restitution administrator. So the $6.5 million figure is the total Metropolis pays, not a consumer fund with a fixed floor.
What the restitution is keyed to is your documented loss. The website's framing is that eligible consumers may provide documentation of these violations in order to receive restitution for these charges — meaning the money tracks the specific overcharge, ticket or boot fee you can evidence, rather than a flat per-claimant payment. The more complete your documentation, the more there is for the administrator to work from.
The Separate $2.25 Million Tennessee Parking Program
Alongside the cash, the agreement creates something that is easy to miss because it has nothing to do with the claim form: a $2,250,000 pool of Metropolis parking credit called the Tennessee Parking Program.Under it, Metropolis provides eligible drivers a promotional code redeemable for up to $15 in free parking, usable up to two times, for a maximum of $30 per driver. It applies to drivers paying to park a vehicle with a Tennessee license plate at participating lots in Nashville, Knoxville and Memphis. Metropolis was required to make the program available within three months of the settlement's effective date, and to notify existing users by email and through partnerships with local organizations. The program ends when the full $2.25 million in credit has been redeemed.
You do not file a claim to get this. It is distributed by Metropolis, not the settlement administrator, and it is separate from — not a substitute for — any restitution you may be owed.
What Proof or Notice ID Is Required?
Treat this as a proof-required settlement on both counts.First, the identifier. The administrator says the fastest way to file is with the unique Claimant ID and Access Code printed on the notice you received, and the claim form's opening question asks whether you received an email notice, offering a path for people who did not. Under OCA's standard, an administrator-issued code that gates or accelerates filing counts as proof, because a driver who never received the notice or deleted it is at a disadvantage. The notice went out by email, so check spam and junk folders before concluding you never got one.
Second, the documentation. Restitution here is tied to a specific wrongful charge, and the settlement website tells eligible consumers they may provide documentation of these violations in order to receive restitution. Useful records include card or bank statements showing the parking charge, receipts or emailed confirmations from the parking session, text messages from Metropolis showing the quoted rate, photographs of the lot's posted rate signage, and any ticket or boot-removal invoice from Metropolis or TriStar. Gather what you can before you start the form.
What Is the Deadline?
The deadline to submit the electronic claim form is Friday, October 9, 2026. The settlement website states that date without a cutoff time or a timezone, so treat the date as the operative limit and do not count on a late-evening grace period. There is no separate postmark deadline published, because the claim process is described as an electronic form.How Do You Take Action?
File the electronic claim form on the official settlement website, Metropolis Parking Settlement, which is run by the court-approved administrator, Rust Consulting. The minimum steps are to open the claim form, answer whether you received an email notice, enter your Claimant ID and Access Code if you have them, identify the parking session and the charge you are disputing, and upload your supporting documentation.If you cannot locate your Claimant ID and Access Code, or you need to ask the administrator about your situation, use the contact request form on the official settlement website rather than searching for a phone number elsewhere. Filing on the official site is free.
What Metropolis Agreed to Change
The money is only part of the deal, and for anyone who parks in Tennessee the conduct terms may matter more. They bind Metropolis for five years from the effective date. Among them, Metropolis agreed to:- Post clear and conspicuous signage showing current active rates at every Tennessee lot, visible from every entrance, and to post a customer support telephone number at each lot;
- Keep digital rates accurate and aligned with the rates on the physical signage, and not charge a rate exceeding what the signage shows;
- Text account holders the current rate when they enter a camera-based lot, and provide the rates in writing on the receipt or by text when a parking visit starts;
- Stop charging drivers who enter a camera-based lot and leave within fifteen minutes;
- Refrain from implying an affiliation with any municipality or government agency in notices to consumers;
- Evaluate refund and violation-waiver requests individually, refund the difference when a driver was charged more than the advertised rate, refund duplicate charges for the same session, waive violations when a driver shows they paid, and stop denying requests categorically just because the driver received a refund before.
What Happens Next?
The claim window runs to October 9, 2026. After it closes, the administrator reviews claims and the Attorney General's office directs distribution; no payment date has been announced as of August 4, 2026, and the order does not set one. The final installment of the $6.5 million is not due until January 15, 2027, which is the last funding milestone the order fixes.On the compliance side, the conduct terms run five years from the effective date, and the annual reports to the Attorney General run three years. The Attorney General kept the ability to act on any violation of the Tennessee Consumer Protection Act occurring after the effective date, and the court retains jurisdiction to enforce the agreement.
Sources and Verification
• Official settlement website and electronic claim form — Metropolis Parking Settlement, administered by Rust Consulting (eligibility conditions, October 9, 2026 deadline, Claimant ID and Access Code instructions)• Agreed Final Order, State of Tennessee, ex rel. Jonathan Skrmetti v. Metropolis Technologies, Inc., Case No. 26-0028-III, Chancery Court of Davidson County, Tennessee, entered January 9, 2026 (the $6,500,000 payment and its three installment dates)
• Assurance of Voluntary Compliance, incorporated into the agreed final order as Exhibit A (investigation start date, eligible-consumer definition, conduct terms, the $2,250,000 Tennessee Parking Program, the release covering Metropolis and TriStar Enforcement, LLC)
• Office of the Tennessee Attorney General — Consumer Protection Division
Questions
Is this a class action?
No. This is a law enforcement action brought by the Tennessee Attorney General, resolved through an Assurance of Voluntary Compliance that the Davidson County Chancery Court approved on January 9, 2026. There is no class, no class counsel, and no opt-out right. Because it is not a class settlement, filing a claim here does not release any private lawsuit you might otherwise bring — the agreement expressly does not release claims by private individuals.
What if I lost the notice with my Claimant ID and Access Code?
The administrator says the Claimant ID and Access Code from your notice make filing fastest, and the claim form asks whether you received an email notice, with a path for people who did not. If you cannot find your notice, use the contact request form on the official settlement website to ask the administrator about your options. Check spam and junk folders first, since the notice was sent by email.
Does the $2.25 million parking credit program require a claim?
No. The Tennessee Parking Program is separate from the restitution claims process. Under the agreement, Metropolis distributes promotional codes worth up to $15 in free parking, usable up to two times for a maximum of $30 per eligible driver, at participating lots in Nashville, Knoxville and Memphis. Metropolis notifies existing users by email and works with local organizations. Filing a restitution claim is not how you get a parking credit, and the credits do not reduce your restitution.
I parked at a Metropolis lot outside Tennessee. Am I covered?
No. This settlement resolves the Tennessee Attorney General's investigation and covers parking sessions at Metropolis lots in Tennessee only. Metropolis operates in many other states, but those parking sessions are outside this agreement.
I was booted by TriStar Enforcement rather than Metropolis. Does that count?
The settlement website says eligible consumers include people fined for not paying Metropolis parking fees or for removal of a parking boot by either Metropolis or TriStar Enforcement, LLC. The agreement releases TriStar along with Metropolis for the conduct it covers. Whether a specific charge qualifies is for the administrator to determine from the documentation you submit.
Does the $6.5 million all go to drivers?
Not necessarily. The agreed order directs Metropolis to pay $6.5 million to the State in three installments, and says the Attorney General distributes the funds at their sole discretion. The order lists restitution to eligible consumers who file valid claims alongside the State's costs, fees and expenses and the cost of the restitution administrator. No per-person payment amount has been announced.
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Settlement Amount
$6.5 million
plus a separate $2.25 million in Tennessee parking credits
Case Title
State of Tennessee, ex rel. Jonathan Skrmetti v. Metropolis Technologies, Inc.
Case Number
26-0028-III
Court
Chancery Court of Davidson County, Tennessee — Twentieth Judicial District at Nashville
Agreed Final Order
Entered January 9, 2026
approving the Assurance of Voluntary Compliance — no further approval hearing
Administrator
Rust Consulting
Official Website
Metropolis Parking Settlement
