Published
September 15, 2026
People who performed a Neutrogena Skin360 or NeoStrata Skin360 skin assessment while in Illinois between December 9, 2019 and May 5, 2023 may qualify to claim a pro rata cash payment from the $4.7 million Skin360 biometric privacy class action settlement. Claims close November 25, 2026, and the final approval hearing is set for December 17, 2026.
Current Status
Claims are open. The deadline to file is November 25, 2026, and the online portal states that its cutoff is 12:00:00 a.m. EST on November 26, 2026 — the same instant. The court granted preliminary approval and authorized notice, but it has not yet granted final approval: the final approval hearing is scheduled for December 17, 2026 at 10:00 a.m. Eastern Time. No payments have been issued and no payment date has been announced, because payments are not due until after the settlement becomes effective.The separate deadline to opt out of the class or to object to the settlement is November 10, 2026.
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Status
Claims Open
Claim Deadline
November 25, 2026
Opt-out and objection deadline · November 10, 2026
Estimated Payout
Pro rata share
$4.7 million fund · equal shares among valid claims · per-person amount not yet known
Proof Required
No
Sworn attestation only · the Settlement Claim ID is optional and the portal has a no-ID path
What Changed Recently?
The claim process opened. The settlement papers were filed for preliminary approval in February 2026. Until the court approved notice there was no official website and no claim deadline, so Illinois Skin360 users had nowhere to act. Notice has now issued, the official settlement website is live, and Illinois Skin360 users can file online or on paper.The case is Melzer v. Johnson & Johnson Consumer Inc., filed in 2022 in the U.S. District Court for the District of New Jersey. Plaintiffs allege the defendant — Johnson & Johnson Consumer Inc., now known as Kenvue Brands LLC — collected, stored, disclosed and profited from scans of face geometry taken during Skin360 skin assessments without first providing the written disclosures and obtaining the written consent that the Illinois Biometric Information Privacy Act requires, and without publishing a data retention and destruction policy. The defendant denies the allegations, maintains it did not collect, store, disclose or profit from anyone's biometric identifiers or biometric information, and does not concede the merits of any claim. The court has not decided who is right, and the settlement is not an admission of wrongdoing.
Who Qualifies?
The settlement class is every person who, while in Illinois, performed a Skin360 skin assessment using any version of Skin360 — including Neutrogena Skin360, NeoStrata Skin360, and any Skin360 collaborations with other entities — whether through the mobile application or the web application, between December 9, 2019 and May 5, 2023.Two points decide most eligibility questions. The first is location: what matters is that you were in Illinois when you used Skin360, not that you live in Illinois today. Someone who has since moved out of state is still a class member. The second is that BIPA is an Illinois statute, so a Skin360 assessment performed anywhere else is outside this class.
Excluded from the class are the defendant, its subsidiaries, parent and other affiliate entities and their employees; the judges presiding over the action, their immediate family members and staff; counsel for either side; anyone who files a timely request for exclusion; and the successors or assigns of any excluded person.
How Much Can You Get?
No per-person figure has been set, and none can be until the claim period closes. Each class member who files a valid and timely Claim Form receives an equal pro rata share of what is left of the $4.7 million fund, so the payment depends on how many valid claims come in.Four deductions come out of the fund before class members are paid, in this order: settlement administration expenses, the attorneys' fee award, service payments to the class representatives, and then the class payments themselves. Class counsel may ask the court for a fee award of up to one-third of the fund plus reimbursement of reasonable costs and expenses, and for service payments of up to $5,000 for each of the four class representatives. Both requests are subject to court approval, and any requested fees or costs the court declines to award are added back pro rata to the class payments rather than returned to the defendant.
The fund is non-reversionary, meaning no part of it goes back to Kenvue. If settlement checks go uncashed, those funds return to the fund and are redistributed to the class. If redistribution is not feasible, or if money still remains afterward, the residue goes to the Electronic Privacy Information Center as the court-approved cy pres recipient.
What Proof or Notice ID Is Required?
No documentation is required to file, and no administrator-issued code is required either. The claim can be completed online with nothing but what you already know. The portal's first screen offers two choices — file with a Settlement Claim ID, or file without one — and the second choice leads to the same online claim form. Nothing has to be printed or mailed to avoid the ID, and the ID field is labeled "If Available" wherever it appears. A class member who never received an emailed notice, or who deleted it, can still file online.What the Claim Form does require is a sworn statement. You affirm under penalty of perjury that you are 18 or older, that you used Skin360 within Illinois between December 9, 2019 and May 5, 2023, and that this is the only claim you have submitted or will submit in this settlement. The form also asks for the dates you used Skin360 and, for anyone who is no longer an Illinois resident, the dates you were in Illinois while using it.
Important: the administrator can ask for more. The Settlement Agreement lets the administrator require a class member who lives outside Illinois to provide proof they were located in Illinois when they used Skin360, and the Claim Form notes that identity documentation or evidence of presence in Illinois — travel records, statements showing other purchases in the state — may be requested to verify a claim. That is a verification step applied case by case, not a filing requirement, but out-of-state claimants should expect it to be possible. Duplicate claims are rejected, and a claim found deficient gets a written deficiency notice and 21 days to cure.
What Is the Deadline?
Claim Forms must be submitted online by November 25, 2026, or mailed on paper postmarked no later than November 25, 2026. The online portal states its cutoff as 12:00:00 a.m. EST on November 26, 2026, which is the end of November 25.Two earlier deadlines both fall on November 10, 2026. A request for exclusion must be postmarked or emailed to the administrator by that date, and an objection must be received by the court by that date. A class member cannot both object and exclude themselves; anyone who attempts both is treated as having excluded themselves. Someone who files both a valid claim and an exclusion request has the claim controlled and the exclusion treated as void.
Class members who do nothing get no payment and are still bound by the release and the final judgment if the settlement is approved.
How Do You Take Action?
File online through the official Skin360 BIPA Settlement website, which links to the claim portal, the long-form notice, the Settlement Agreement and the court documents. The portal walks through five steps: choosing whether you have a Settlement Claim ID, claimant information, payment eligibility, certification and payment method, and confirmation.On the payment step you choose how to be paid: Venmo, Zelle, PayPal, a prepaid digital Mastercard, or a mailed check. Electronic options need the account email address or phone number tied to that service. A paper Claim Form can be requested from the administrator and mailed instead, postmarked by the same November 25 deadline. Only one claim per class member is allowed.
What Happens Next?
The final approval hearing is set for December 17, 2026 at 10:00 a.m. Eastern Time before Judge Michael A. Shipp, in Courtroom 5W of the U.S. District Court for the District of New Jersey in Trenton. At that hearing the court decides whether to approve the settlement as fair, reasonable and adequate, and rules on the fee and service-payment requests. Attendance is not required, and the date can change without further notice, so the official settlement website is where to confirm it.Approval at that hearing is not the end. The settlement becomes effective only after the time to appeal runs out or any appeal is resolved, which the notice warns could take more than a year. Payments are due within 21 days of that Effective Date. Within 14 days of the same date, Kenvue must confirm it has deleted any images obtained during Skin360 skin assessments in the class period, and must maintain a user notice and written consent mechanism for Skin360 along with a written retention and destruction policy.
A settlement check expires 90 days after it is issued, and the notice states that no replacement check will be issued for an expired one.
Sources and Verification
• Skin360 BIPA Settlement — official settlement website• Skin360 BIPA Settlement — court documents, including the Settlement Agreement and Long Form Notice
• Skin360 BIPA Settlement — frequently asked questions
• Notice of Proposed Class Action Settlement and Claim Form, Melzer v. Johnson & Johnson Consumer Inc., No. 3:22-cv-03149-MAS-RLS (D.N.J.)
• Settlement Agreement and Release, filed February 17, 2026 (D.N.J. ECF No. 92-4)
Questions
Do you need a Settlement Claim ID to file a Skin360 claim?
No. The online portal opens with a choice between filing with a Settlement Claim ID and filing without one, and the paper Claim Form lists the Settlement Claim ID as optional. A class member who never received an emailed notice can still file.
Can you file a Skin360 claim if you have moved out of Illinois?
Yes. Class membership depends on where you were when you used Skin360, not where you live now. The Claim Form asks former Illinois residents for the dates they were in Illinois while using Skin360, and the Settlement Agreement lets the administrator ask a claimant who lives outside Illinois to show they were in the state at the time.
How will Skin360 settlement payments be sent?
Claimants choose a payment method on the Claim Form: Venmo, Zelle, PayPal, a prepaid digital Mastercard, or a mailed check. Payments go out within 21 days of the Effective Date, and any check expires 90 days after it is issued with no replacement check issued for an expired one.
What happens to the facial images Skin360 collected?
Within 14 days after the Effective Date, Kenvue is required to confirm that it has deleted any images obtained during a Skin360 skin assessment during the class period, and to maintain a user notice and written consent mechanism for Skin360 along with a written retention and destruction policy.
Does Kenvue admit it violated BIPA?
No. The settlement papers state that the defendant denies the allegations and does not concede the merits of any claim, and that the agreement is not an admission of liability or wrongdoing. The court has not decided who is right.
Official Settlement Notice
For more class actions keep scrolling below.
Settlement Amount
$4,700,000
Case Title
Melzer v. Johnson & Johnson Consumer Inc.
Case Number
3:22-cv-03149-MAS-RLS
Court
U.S. District Court, District of New Jersey
Final Approval Hearing
December 17, 2026 at 10:00 AM ET
Courtroom 5W · Trenton · date subject to change
Administrator
Eisner Advisory Group LLC
Official Website
Skin360 BIPA Settlement
