People in the United States who used the LiveHealth Online appointment booking tool on the website or in the iOS or Android app between October 2024 and August 2025 may qualify to claim an estimated $51.14 to $102.29 from Amwell's $2,037,751.46 privacy class action settlement. Claims close October 30, 2026, and the final approval hearing is set for January 15, 2027.
Current Status
Claims are open. The deadline to file, to opt out, and to object is October 30, 2026, and the notice states the date without naming a timezone. The final approval hearing is scheduled for January 15, 2027 at 9:00 a.m. in Department 8A of the Sacramento County Superior Court, with a Zoom option available. No final approval order has been entered and no payment date has been announced. Anyone who received a notice with a LoginID and PIN can file now; anyone who did not can still mail a printed claim form by the same date.What the Lawsuit Says Happened
American Well Corp., the telehealth company that operates as Amwell and runs LiveHealth Online, has agreed to settle a class action over how its appointment booking tool handled patient data. The complaint alleges that Amwell let the Heap API and other tracking, analytics and advertising technologies on the LiveHealth Online website and mobile apps collect users' medical information and confidential communications and transmit them to third parties without permission. The claims are pleaded under the federal Wiretap Act, the California Invasion of Privacy Act, the California Confidentiality of Medical Information Act, the California Constitution and common law. Amwell denies that it violated any law, and the court has not decided who is right.The case is captioned Polk v. American Well Corp., Case No. 25CV026746, in the Superior Court of California for the County of Sacramento. The parties mediated in October 2025 and reached terms after about eight hours; an amended settlement agreement was signed in May 2026 following a court order directing changes to the original. The court then granted preliminary approval and authorized the notice that class members are receiving now, which is what opened the claim window.
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Who Qualifies for the LiveHealth Online Settlement?
The Settlement Class is every person in the United States who used the appointment booking tool between October 2024 and August 2025 on any of the following:- the LiveHealth Online website, livehealthonline.com;
- the LiveHealth Online iOS app; or
- the LiveHealth Online Android app.
The class is nationwide even though most of the statutes pleaded are California laws, so residency outside California is not a barrier. Excluded are the judge presiding over the case and their family, Amwell and its parents, subsidiaries and predecessors and their officers, directors, agents, attorneys and employees, anyone who validly opts out, and the legal representatives or assigns of those excluded people. Amwell's records put the class at roughly 252,478 people, and the Settlement Administrator emailed or mailed each of them a notice carrying a LoginID and PIN.
The trigger is the booking tool, not the appointment. Someone who started to book and never completed a visit is still in the class, and someone who used LiveHealth Online during the class period without going through the booking tool is not.
How Much Is the Payment?
Amwell is funding $2,037,751.46, and the fund is non-reversionary, meaning none of it returns to the company. Every valid claim receives an equal pro rata share of what remains after settlement administration expenses, attorneys' fees and costs, and a service award to the class representative are deducted. The notice estimates that share at $51.14 to $102.29 per class member. That is an estimate, not a guaranteed amount: the final figure moves with the number of valid claims filed and with what the court awards in fees.Class Counsel may ask the court for no more than one third of the fund, which is $679,250.48, and the court can award less. The class representative may request up to $5,000 as a service award, also subject to the court's decision.
Payments go out by check unless PayPal or Venmo is elected on the claim form. Checks expire 180 days after they are issued. Money from checks that are never cashed is redistributed pro rata to class members who cashed their first check, but only where each would receive at least $5.00; if that is not feasible, the remainder goes to a non-sectarian, not-for-profit organization agreed on by the parties and approved by the court.
What Proof Do You Need to File?
No receipts, medical records or appointment confirmations are required. What the online claim form does require is the LoginID and PIN printed on the notice the Settlement Administrator sent. The settlement website states the requirement plainly: to start the online claim form you must log in with your LoginID and PIN, and those come from the notice. That administrator-issued credential is the proof of class membership here, which is why this page is marked Proof Required rather than no-proof.There is one way around it. A printable claim form can be downloaded from the settlement website and mailed to the Settlement Administrator, postmarked by the same October 30, 2026 deadline. The claim form itself asks for name and contact information, a payment selection, and a signed attestation under penalty of perjury that the filer used the LiveHealth Online appointment booking tool between October 2024 and August 2025. Claims can be audited and reviewed, so the attestation should be accurate.
Key Deadlines
- Submit a claim form, online or postmarked by mail: October 30, 2026
- Request exclusion from the class (opt out): October 30, 2026
- File an objection with the court: October 30, 2026
- Final approval hearing: January 15, 2027 at 9:00 a.m., Department 8A, Sacramento County Superior Court, with a Zoom and phone option
Class Counsel's request for attorneys' fees is due to be filed with the court and posted on the settlement website in mid-October, ahead of the objection deadline. The settlement website gives that date as October 15, 2026 and the mailed notice gives it as October 16, 2026 — worth checking the site directly if the fee request matters to a decision about objecting.
How to File a Claim
There are two routes, both closing October 30, 2026:- Online: go to the official settlement website, log in with the LoginID and PIN from the notice, confirm the contact information, and choose payment by check, PayPal or Venmo.
- By mail: download the printable claim form from the settlement website, complete it, sign the attestation, and mail it to the Settlement Administrator with a postmark no later than October 30, 2026.
The official destination is Live Health Online Settlement.com, run by the court-approved Settlement Administrator. Filing is free. Anyone who cannot locate a LoginID and PIN can request them or ask for a paper claim form through the contact page on that website.
Doing nothing means no payment, and it also means giving up the right to sue Amwell over the claims this settlement resolves. Opting out preserves that right but forfeits the payment, and an exclusion request has to be signed, name the case, and say clearly that the sender wants out.
What Happens Next
The court will decide at the January 15, 2027 hearing whether the settlement is fair, reasonable and adequate, and will rule on the fee request and the service award. A hearing being held is not the same as approval being granted, and the date can move without further notice, so the settlement website is the place to confirm it. Objectors who tell the court they intend to appear will be notified of a change.If the court approves the settlement, approved claims are paid 45 days after it becomes final, which the agreement defines as 10 days after the appeal and approval conditions are all satisfied. With no appeal that points to spring 2027; an appeal would delay it. Amwell also reserved the right to walk away from the settlement if more than 100 class members opt out.
Health Privacy Settlements Over Website and App Tracking
This case sits in a run of settlements over analytics and advertising code embedded in healthcare websites, patient portals and booking flows. The pattern in the complaints is consistent: a third party's script captures what a patient did on the site — pages viewed, forms started, appointments booked — and sends it onward without consent, which plaintiffs frame as a wiretap or a medical confidentiality violation. Currently claimable examples on OCA include the Wellstar $4.25M pixel tracking settlement, the Bayhealth $25 patient portal settlement, and the Emanate Health Meta Pixel settlement. The LiveHealth Online estimate is unusually high for this category, which mostly pays $10 to $25, because a fund of about $2 million is spread across a class of roughly 252,478 rather than millions. Defendants in these cases, Amwell included, deny wrongdoing, and no court has ruled that the conduct violated any law.Frequently Asked Questions
Does using LiveHealth Online for a video visit qualify me, or only booking an appointment?
The class is defined by use of the appointment booking tool, not by the visit itself. A person in the United States who used the booking tool on livehealthonline.com or in the LiveHealth Online iOS or Android app between October 2024 and August 2025 is a Settlement Class Member, whether or not the appointment was completed. Someone who used LiveHealth Online in that window without touching the booking tool is not covered by this settlement.
Why is the estimated payment given as a range instead of one number?
Every valid claim gets an equal, pro rata share of whatever is left in the $2,037,751.46 fund after administration costs, attorneys' fees and a service award are deducted, so the per-person figure depends on how many of the roughly 252,478 class members file. The notice publishes $51.14 to $102.29 as the estimate. Fewer claims means a larger share each; more claims means a smaller one. Class Counsel can be asked how many claims have been filed.
Can I file without the LoginID and PIN from my notice?
Not online. The claim portal requires the LoginID and PIN printed on the notice the Settlement Administrator sent. A printable claim form can be downloaded from the settlement website and mailed instead, postmarked by October 30, 2026. No receipts, medical records or appointment confirmations are required either way.
How long after the January 2027 hearing would payments go out?
Under the settlement agreement, approved claims are paid 45 days after the settlement becomes final, which is 10 days after the last of the approval and appeal conditions is met. If nobody appeals, that points to spring 2027. An appeal would push it out further, and no payment date has been announced. Payments go out by check unless PayPal or Venmo is elected, and checks are void 180 days after they are issued.
What did the lawsuit accuse Amwell of doing?
The complaint in Polk v. American Well Corp. alleges that Amwell let the Heap API and other tracking, analytics and advertising technologies on the LiveHealth Online website and apps collect and transmit users' medical information and confidential communications to third parties without permission, in violation of the federal Wiretap Act, the California Invasion of Privacy Act, the California Confidentiality of Medical Information Act, the California Constitution and common law. Amwell denies that it violated any law, and the court has not decided who is right.
What happens to money from settlement checks that are never cashed?
Checks expire 180 days after issue. Under the settlement agreement, uncashed funds are redistributed pro rata to class members who cashed their first check, but only if each would receive at least $5.00 in that second round. If a second distribution would pay less than $5.00 each or is otherwise not feasible, the remaining money goes to a non-sectarian, not-for-profit organization agreed on by the parties and approved by the court. Nothing goes back to Amwell.
Official Settlement Notice
Sources
• Official Settlement Website: Live Health Online Settlement.com• Court-Authorized Notice of Proposed Class Action Settlement, Polk v. American Well Corp.
• Amended Class Action Settlement Agreement and Settlement Claim Form (Exhibit A)
• Supplemental Declaration of Philip L. Fraietta in Support of Plaintiff's Motion for Preliminary Approval, executed May 22, 2026
• Polk v. American Well Corp., Case No. 25CV026746, Superior Court of California, County of Sacramento
• Class Counsel: Philip L. Fraietta, Bursor & Fisher, P.A.; Scott R. Drury, Drury Legal, LLC
• Defense Counsel: Jon Hawk and David P. Saunders, McDermott Will & Schulte LLP
• Settlement Administrator: Simpluris, Inc.
