Legally blind shoppers who tried to credit a purchase to The Container Store’s loyalty program at an inaccessible touchscreen kiosk in a Massachusetts store between July 20, 2011 and August 12, 2026 may qualify to claim $75 per qualifying purchase from The Container Store accessibility class action settlement. Claims close December 20, 2026.
Current Status
Claims are open. A claim form must be submitted online or by mail by December 20, 2026. The deadline to object passed on October 9, 2026. The final approval hearing is set for October 29, 2026 at 2:00 p.m. in Suffolk Superior Court in Boston; no final approval order has been entered and no payment date had been announced as of October 8, 2026.Free settlement alerts
Get notified when new class actions open to claims
Join thousands of readers who get the latest class action settlements you may qualify for — delivered straight to your inbox.
What Changed Recently?
A Massachusetts state court preliminarily approved the settlement in Cadigan v. The Container Store, Inc., a case filed in 2020 in Suffolk Superior Court, and the claim period opened. The lawsuit alleges that The Container Store's Massachusetts stores used touchscreen kiosks and point-of-sale devices with no non-visual way to enter information, so blind customers could not enroll in or credit purchases to its loyalty program, now called Organized Insider and formerly POP! Perfectly Organized Perks. The complaint relies on the Massachusetts Public Accommodations Act, the Massachusetts Equal Rights Act and the state consumer protection law. The Container Store denies any wrongdoing or violation of state law.Who Qualifies?
The settlement class covers legally blind individuals in Massachusetts who made purchases at any Container Store location in Massachusetts from July 20, 2011 through August 12, 2026, sought to credit a purchase to a new or existing loyalty program account, and encountered a touchscreen kiosk or device that lacked non-visual methods for entering information.Purchases at stores outside Massachusetts, and purchases made online, are not part of the cash portion of this settlement. Notice was sent by email to loyalty-program members.
How Much Can You Get?
The settlement pays $75 for each qualifying purchase during the class period. The settlement agreement does not set a limit on the number of purchases a class member may list.The Container Store's total payment is $780,000. Of that, up to $495,000 is set aside for class counsel's fees and costs and up to $55,000 for service awards to the two named plaintiffs, leaving a $230,000 damages fund, which also pays administration costs the notice estimates at no more than $12,500. If valid claims exceed the money available, each class member receives a pro rata share based on the number of qualifying purchases. Any money left over, including from uncashed checks, goes to The Carroll Center for the Blind.
The settlement also requires accessible kiosks that meet WCAG 2.1 AA in The Container Store's Massachusetts stores within seven months of final approval and in its other continental U.S. stores within ten months after that, with at least one working accessible kiosk per store and employee training. California stores are covered by a separate agreement.
What Proof or Notice ID Is Required?
The online claim form opens only with the CPT ID and Passcode printed on the notice that was emailed to class members. The settlement website says people without those credentials can ask the administrator for them through the site's contact options.Every claim, online or on paper, must include proof that the claimant is legally blind. The settlement website lists a Certificate of Blindness, a Massachusetts Commission for the Blind identification card, or medical documentation as acceptable. Receipts are not required: the claim form asks claimants to list each purchase by approximate date, Massachusetts store and city, and purchase details, and to certify the claim under penalty of perjury. The administrator may request supporting information about a claimed purchase.
What Is the Deadline?
Claims must be submitted by December 20, 2026. The notice does not give a time of day or timezone for the online deadline. The objection deadline was October 9, 2026. The notice does not publish a separate opt-out deadline; under the settlement agreement, class members may request exclusion only from the monetary relief, not from the injunctive relief.How Do You Take Action?
Claims are filed through the official Container Store settlement website, run by the administrator CPT Group, which also posts accessible versions of the notice and claim form. The claim lists each qualifying purchase and attaches proof of legal blindness. Payments are made by paper check, and checks expire 90 days after they are issued.What Happens Next?
The court will consider final approval at a hearing on October 29, 2026 at 2:00 p.m. in Suffolk Superior Court. Payments are distributed after final approval and after any appeals are resolved, and no payment date has been announced.Sources and Verification
• Cadigan, et al. v. The Container Store, Inc. — official settlement website• Long Form Notice (accessible PDF)
• Claim Form (accessible PDF)
• Settlement Agreement (accessible PDF)
• Preliminary Approval Order
Questions
What counts as proof of legal blindness for The Container Store settlement?
The settlement website lists a Certificate of Blindness, a Massachusetts Commission for the Blind identification card, or medical documentation as acceptable proof. Every claim must include proof that the claimant is legally blind.
Are receipts required to claim $75 per purchase?
No receipts are required by the claim form. Claimants list each qualifying purchase by approximate date, Massachusetts store and city, and purchase details, and certify the claim under penalty of perjury. The administrator may ask for supporting information about a claimed purchase.
Will every claimant get the full $75 per purchase?
Not necessarily. Payments come from a $230,000 damages fund that also covers administration costs. If valid claims exceed the money available, each class member receives a pro rata share based on the number of qualifying purchases.
Does The Container Store settlement change its stores?
Yes. The Container Store agreed to install accessible kiosks that meet WCAG 2.1 AA in its Massachusetts stores within seven months of final approval and in its other continental U.S. stores within ten months after that, to keep at least one working accessible kiosk in each store, and to train employees. California stores are covered by a separate agreement.
How much goes to attorneys' fees?
Class counsel will ask for up to $495,000 in fees and costs, and the two named plaintiffs will ask for service awards of up to $27,500 each. Those amounts come out of the $780,000 total, leaving the $230,000 damages fund for class members and administration.
